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NCR & Supplier Management

We are looking specifically for someone with the NCR expertise specifically for this assignment.

NCR stands for Nonconformance Reporting

The basic management of NCRs and suppliers is very close to complaint handling and CAPA management.

For NCR, we look to ensure that the customer is made whole. For example, if a part was damaged, did we send out a new part to the customer and install it?

We would investigate why the part was damaged. We implement a correction and/or corrective based either internally or externally to prevent the problem from happening in the future.

Job Requirements:
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions
Full time
Atlanta, GA 30383, US