Coordinator, Shared Service

About MyEyeDr.

MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience.

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance, and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

You are unlike others at this point in your career. You are looking to build a profession with an organization that is purposeful and whose values drive actions - from prioritizing care of our associates and our patients, to connecting the knowledge of our talented teams to our patients' needs, and doing so in a fun, inclusive environment, working as one collaborative team.

We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

Job Summary

Provides customer service to all associates to include OD's & Field Staff. Assist Center of Excellence with projects, communication, benefits enrollment, onboarding, data entry and other duties that will overall impact the associate experience. Coordinates implementation of services, policies and programs through partners with Centers of Excellence and Operations to respond to HR issues and request in a timely manner. Supports the efficient functioning of HR Operations. Responsible for executing project-level communications plans and strategies.

Essential Duties and Responsibilities

• Responds to calls, emails, and all associates/customer (internal and external) request timely and accurately

• Functions as the HR liaisons'' - point of contact for business requests and problem resolution for all areas in HR Department

• Manages and triages responses inquiries and escalates more complex questions and issues to the appropriate Center of Excellence member or HR Manager of Business Operations

• Assist associates and leaders with Dayforce (HRIS System), Guardian, Principal, Cigna inquiries

• Assist associates with payroll questions with ability to analyze paychecks

• Assist associates with benefit eligibility questions, benefit plan descriptions, COBRA request, leave of absence, FMLA policies and procedures, and open and close qualifying events for benefit changes

• Assist associates with benefit enrollment processes to ensure accuracy

• Assist Center of Excellence Leads in daily tasks and special projects

• Serves as liaison/advocate between associate and Centers of Excellence

• Provides support for new hires by answering questions and guiding them to the appropriate resource(s).

• Assist and maintains data integrity in our HR systems

• Assist with uploading and updating various MED (MyEyeDr.) web portals like Peopledoc, Myeyeshare, Acuity Logic etc.

• Assisting Payroll department daily for new hires and other requests as required

• Responsible for accurately processing HR- related information with confidentiality

• Provides input and recommendations on process improvements and development supporting innovation and efficiency

• Assist Talent Acquisitions - onboarding and hiring

• Assist other departments with in MED (MyEyeDr.) on projects as assigned

• Other duties as assigned by Supervisor and or HR Department (Benefits/ Learning & Development/ Talent Acquisition/ Contract Services/ Integrations)

Work Experience

• 1+ year or HR related experience is required

• 2+ year of customer service, payroll and or other relevant service experience preferred

• 2+ years of general administrative work experience preferred

Other details
  • Pay Type Hourly
Part time
Salary Range
$30,000.00 - 49,000.00
per Year
Salary range estimated by
Vienna, VA, US