Patient Advocate in West Reading, Pennsylvania | Careers at TRHMC

Requisition ID 2021-36504
Hospital TRHMC
Shift Day
Department Patient Advocates
Category Management/Professional
Hours per Pay Period 80
# of Openings 1
Position Type Regular Full-Time
Work Schedule M-F Day Shift; No Weekends

The Patient Advocate serves as a liaison between patients, families, and the Reading Hospital as a means to fulfill the right of patients and their representatives to be able to file a complaint, as well as to provide meaningful response and resolution to quality of care concerns. The Patient Advocate may propose actions and/or contribute advisement on identified opportunities for improvements to Patient Experience. The Patient Advocate must demonstrate the knowledge and skills necessary to provide appropriate assistance to help meet the service and support needs of patients and families and be a resource for staff regarding Patient Rights and Experience.


Education Requirements

  • 4 year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree


  • Relevant Experience

Required Skills

  • Excellent Communications Skills
  • Excellent Interpersonal Skills
  • Excellent Teamwork Skills
  • Multitasking
  • Customer Service Skills
  • Detail Oriented
  • Problem Solving Skills
  • Organizational Skills
  • Listening Skills
  • Collaborative Skills
  • Good Reasoning Skills
  • Relationship-Building Skills
  • Microsoft Office Applications
  • Service Orientation
Tower Health
Reading, PA 19602, US