Customer Field Service Engineer

Description

WHO WE ARE:

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value and service.

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value and service.  Ferrotec (USA) Corporation is a technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries serving primarily the semi-conductor industry. We provide our customers with advanced material, component, system, and manufacturing solutions.

MeiVac, a division of Ferrotec USA Corporation, brings more than 25 years of experience as an industry leader in providing high-quality thin-film manufacturing systems, components and process solutions. It is a multi-faceted supplier of standard and specialty vacuum processing systems and components used in multiple high technology production and development applications. MeiVac's served markets include data storage, government/R&D, decorative coating, optical among others.

HOW YOU WILL IMPACT OUR TEAM: 

Leads technical support to clients and potential clients on a global basis. Travels to clients' sites to install equipment, diagnose equipment problems and repair equipment. Involves travel up to 50% of time. Reports to the Field Service Manager.

WHAT SUCCESS LOOKS LIKE:

  • Field: Installs new sputter deposition or evaporation systems. Takes the lead on ensuring customer facilities and deliverables are in place. Includes training and on-site acceptance testing.
  • Field: Installs new component packages. Works with engineering to ensure component compatibility.
  • Factory & field: Leads technical phone & e-mail support.
  • Performs field warranty repair work, both systems and components.
  • Factory & field: Sells and performs billable (non-warranty) field service work. Includes equipment audits, upgrades, training and repair.
  • Troubleshoots and assists factory repair services.
  • Supports acquisition and analysis of customer needs and problems, making recommendations to the sales & engineering team to satisfy customer needs and develop and implement solutions
  • Performs other duties as assigned or as necessary to meet the needs of internal and external customers.
  • Contributes toward maintaining a healthy and safe work environment.
  • Aids in final test of systems as required.
  • Aids in process lab as required.


Requirements

WHAT YOU NEED TO JOIN OUR TEAM:

  • AA degree or equivalent in engineering or physical science with minimum of 4 years' experience in electronics diagnostics & repair with the ability to troubleshoot problems.
  • Desired: Experience and or education in vacuum technology (including leak checking), thin film or any semiconductor process manufacturing equipment.
  • Knowledge and experience with RF generators and auto matching networks.
  • Familiarity with tool control software and the ability to load software onto the system.
  • Excellent written and verbal communication skills.  Ability to work well with customers.
  • This position requires up to 25% of International travel. 


Summary

PERKS OF BEING PART OF OUR TEAM:

With positive values, productive atmosphere and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential.

We offer Competitive Pay and Benefits Package, 401K Matching, Flexible Work Hours, Tuition Reimbursement, Leadership Development, Travel and Hotel Discounts, Paid Time Off to Volunteer, Employee Recognition Program, and Much More!

Join our team and join in on Ping Pong Tournaments & Thursday Yoga Classes!

We would love to get to know you better and you get to know us better! You can easily apply!

Company
Ferrotec
Posted
08/28/2021
Location
San Jose, CA 95101, US