IT Manager

The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and the silver screen are legendary, it was his investments in real estate that form the foundation of our company. With passion, determination and limitless imagination, he built one of the great American empires of the 20th century. At Howard Hughes, we live by our purpose to help people discover new ways of experiencing life - because its not just buildings and places that matter, its what you do with them that can change the way people live.

We aspire to be the most creatively driven real estate company in the world and we believe in fostering a culture that is built to last by cultivating curiosity and empowering every employee to find their story in this great organization.

POSITION SUMMARY:

Manage and lead the end user support team, this team is responsible for supporting IT servers, network, and enterprise software infrastructure for The Howard Hughes Corporation. This includes all Regional Sites. Support Microsoft and Apple operating systems for a total of approximately 600 dispersed end users and executives. Coordinate with IT leaders and internal staff personnel that are located at different Howard Hughes (HHC) offices across the US to optimally service both local and remote office locations. Ensure customer first philosophy is observed through great service and support.

ESSENTIAL JOB RESPONSIBILITIES:

  • Work in person with Woodlands and Bridgeland employees who are experiencing issues with their technology devices (Phones, Tablets, or computers). This job requires regular travel between The Woodlands and Bridgeland. There is also occasional travel between HHC offices.

  • Work with Audio Visual vendor to ensure all Conference Rooms are always ready for use.

  • Respond to all Helpdesk tickets for The Woodlands, Bridgeland, and other locations as able.

  • Respond to all in-person requests for assistance.

  • Support a diverse group and operate in the current office culture that includes executives, construction, accounting, marketing, etc.

  • Manage tickets from team in ServiceNow, ensure SLAs are managed accordingly to ensure low impact

  • Assist all staff and vendors with technology-related needs.

  • Ensure proper compliance and infrastructure security.

  • Adapt to fast-changing tasks that come up.

  • Partner with vendors to support IT, network, computer and server needs.

  • Manage priorities of IT technology between the user departments to evaluate new technologies.

  • Assist with relocating computer equipment throughout the building.

  • Have experience with hardware setup and troubleshooting Microsoft Windows 10 and to a lesser degree Apple OS system.

  • Support Apple iOS on iPhone and iPad.

  • Respond to Virus, Malware and various security threats while implementing preventative measures to minimize risk.

  • Understand basics of LANs, WANs and Wireless Networks.

  • Give excellent attention to detail and produce high-quality, accurate work within designated deadlines.

  • Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities. Successfully manage time and technical responsibilities, set accurate expectations and meet deliverable deadlines while working in a team and information-sharing environment.

  • Perform all other job-related duties as requested.

KNOWLEDGE, EXPERIENCE AND SKILLS:

  • At least 5 years of experience in IT infrastructure or related field.

  • Working knowledge/experience with workstations, laptops, printers, smartphones, and tablets.

  • Working knowledge/experience of Audio-Visual components, Teams and other collaboration tools. Ability to troubleshoot AV Hardware, Speakers, Cameras, etc.

  • Excellent troubleshooting, problem solving, & root cause analysis skills.

  • Excellent customer service skills - Must be able to interact in person with customers who are experiencing network/technology related issues.

  • Ability and willingness to share knowledge with, lead and mentor team members.

  • Use interpersonal skills to deal effectively with all business contacts.

  • Excellent working knowledge of Microsoft and Apple operating systems.

  • Exhibit good understanding of a large entertainment venue environment and how the business is affected by network changes.

  • Strong cognitive understanding and development of policy and procedures.

  • Working knowledge of installations, terminations, maintenance and troubleshooting network cabling infrastructure, including moves, adds, and changes of any network or related equipment.

NOTICE TO THIRD PARTY AGENCIES:

Please note that The Howard Hughes Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HHC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of The Howard Hughes Corporation.

Company
Howard Hughes
Posted
08/27/2021
Location
Spring, TX 77380, US