Operations Representative


Join a growing team and gain great work experience!  Dahl Consulting is currently partnering with a leading global company in the logistics industry, located in the Twin Cities Metro area. We work one-on-one with great candidates to help connect them with employment opportunities. We are hiring an Operations Representative for a contract-to-hire employment opportunity! Interested? Get more details below and apply today!

Job Description:

The Operations Representative performs operational work, including order creation, shipment activation, load building, appointment scheduling, track and trace, and routine event management, with a sharp focus on data integrity, quality, and efficiency.  The Operations Representative may work as part of an operations team in a network office or within a designated operations center. Responsibilities may vary depending upon the type of location.

Responsibilities:

Execution

  • Executes one or a combination of the following tasks: order creation, shipment activation, load building, appointment scheduling, and/or track and trace, following office and company policies and procedures, with a focus on quality and efficiency
  • Validates and ensures the accuracy of load data in different systems
  • Monitor load boards and assigned email accounts to respond to customer and carrier requests
  • Utilizes SOPs to carry out assigned operational activities and meet prescribed service level agreements
  • Documents milestone events, gathers and communicates information for proper problem resolution, resolves routine exceptions utilizing knowledge gained through SOPs and experience, and, when required, follows defined escalation procedures
  • Runs and distributes reports in alignment with defined processes

Customer Service

  • Focuses on internal and/or external customer needs, recognizes service issues, implements customer-focused practices and/or escalates when appropriate
  • Follows through on customer requests to ensure satisfaction; where applicable, invite feedback. and seeks suggestions for improvement
  • Builds relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes

Efficiency

  • Completes activities with accuracy and company compliance,  and customer standards
  • Contributes to the department's efficiency by identifying and/or implementing operational enhancements
  • Understands available tools and resources and how to best leverage each to implement efficiencies
  • Completes other duties as assigned

Qualifications:

  • High school diploma or GED
  • Proficient in Microsoft Office Suite
  • Previous customer service experience a plus
  • Demonstrated communication, prioritization, and time management skills
  • Ability to multi-task and demonstrate attention to detail and accuracy

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225, or start an online chat with us.

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Company
Dahl Consulting
Posted
08/27/2021
Salary Range
$46,000.00 - 84,000.00
per Year
Salary range estimated by
Location
Hopkins, MN 55343, US