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Communications Manager (2 openings)

The American Library Association seeks to fill two professional communications positions in the Communication and Marketing Office (CMO).

Communications Managers lead marketing and communication efforts for ALA's public awareness initiatives, such as National Library Week, Libraries Transform, Library Card Sign-Up Month, the I Love My Librarian Award, and the website I Love Libraries. In addition, the Communications Managers support revenue-generating areas such as Conferences Services and Member Relations Services on marketing initiatives. They also lead social media efforts for the association.

This is a role that requires key relationship building skills, a creative mindset and critical thinking abilities. This position will also work across the organization and with member leaders to optimize, pivot, and increase public awareness efforts.

The Communications Managers will need to coordinate a demanding portfolio of public awareness programs while also supporting ALA units and overseeing ALA social media. In addition, they will be part of a small group of member leaders and staff looking at the next public awareness campaign, which will launch in 2022.

Key Responsibilities Include:

  • Building annual plan and tactics for public awareness campaigns to increase visibility of the association among members of the general public as well as library professionals
  • Establishing a content strategy for to engage library lovers in the Association's mission
  • Supporting marketing efforts of embedded communicators within Conference Services and the Member Relations & Services units, including optimizing web copy and email marketing campaigns
  • Social media content creation, scheduling, monitoring, and analysis
  • Working with Director, CMO colleagues, Association executives and member leaders to engage in analysis, planning, and execution of a new public awareness campaign

Starting Salary:  Negotiable from the mid-60s, based on relevant experience. ALA offers a 35-hour work week, excellent benefit package including low-cost medical/dental insurance, retirement annuity and generous paid vacation.

These are full-time, positions based in Chicago, IL.  ALA staff are currently working remotely due to the coronavirus pandemic. We will resume in-person work at ALA's offices downtown when it is safe to do so. The selected candidate(s) will need to live in Illinois.


Apply online including a cover letter, resume and three writing samples.


Send resume, cover letter and writing samples to:

American Library Association

Human Resources Department

Ref: commmgrsCMO

Email:  (see application details)

The American Library Association is an equal opportunity employer:  Disability/Veteran.

Required Education and Experience:

  • Bachelor's Degree, preferably in marketing, communications, or journalism.
  • Minimum of five year's professional experience, preferably with 3-5 years of writing-intensive strategic experience.  Experience with a member-based association preferred.
  • Demonstrated record of success in digital communications and strategy
  • Experience managing social media for large organizations

Core Competencies/Skills:

  • Excellent and proven writing, editing and communications experience
  • Excellent computer skills, including background in web design/publishing, social media, blogging, and email marketing.
  • Familiarity with Adobe Creative Suite, content management systems such as Drupal or WordPress and knowledge of accessibility requirements
  • Knowledge of social media, SEO, graphic design, and print production.
  • Some oversight of freelance or contract writers, designers, and contractors.
  • Strong organizational skills, including the ability to organize materials and information with attention to detail/ accuracy/ follow-through.
  • Ability to interpret data to achieve optimal results
  • Customer service and interpersonal skills
Salary Range
$50,000.00 - 93,000.00
per Year
Salary range estimated by
Chicago, IL 60601, US