Solution Architect of Commercial IT

ID 2021-3219
Job Locations US-CA-Redwood City
Job Post Information* : Posted Date 2 days ago
Category Information Technology

More information about this job:

About Nevro
Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. We are focused on providing innovative products that improve the quality of life of patients suffering from debilitating chronic pain.

We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has impacted the lives of over 70,000 patients around the world.

Nevro has developed and commercialized the Senza spinal cord stimulation (SCS) system, an evidence-based, non-pharmacologic neuromodulation platform for the treatment of chronic pain. HF10 therapy has demonstrated the ability to reduce or eliminate opioids in =65% of patients across six peer-reviewed clinical studies. The Senza System, Senza II System, and the Senza Omnia System are the only SCS systems that deliver Nevro's proprietary HF10 therapy.

Job Summary & Responsibilities
The Solution Architect of Commercial IT will have primary responsibility for identifying, planning, developing, and maintaining the commercial IT systems for supporting upstream and downstream, salesforce management. This position is expected to be a partner with the business functions and contribute as a cross-functional leader in support of Nevro growth and expansion. This position will bring a strategic growth and entrepreneurial mindset to business challenges and opportunities for our business and ensure strong solutions are developed and maintained within the Salesforce Platform.
The ideal candidate will have an in-depth knowledge and experience in all Salesforce Platforms (e.g. Salesforce Sales Cloud, Health Cloud, Community Cloud and a nice to have in Marketing Cloud). Leading large projects with a focus on process improvement and long-term scalability for all business stakeholders. Strong communication and documentation skills. Additionally, experience in working with third party solutions, making recommendations, and developing talent for competitive advantage will be import. In depth experience in commercial SaaS-based applications such as Salesforce and a knowledge of new technologies and systems for commercial functions is desired.
  • Solve business and technology challenges related to improving customers and employee experience.
  • Leverage Salesforce technology and platform to help employees transform their sales, service and marketing capabilities business and technology challenges related to improving customer and employee experience.
  • Serve as a Trusted Advisor, drive conversations with our Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Requirements Analysis and Application Governance.
  • Deep understanding and extensive experience in leading-edge CRM and Software-As- A-Service (SaaS) solution - having cross cloud expertise across Sales, Service and Community Clouds.
  • Design and develop functional solution architecture, application and integration development best practices, enterprise architecture standards, DevOps Strategy & implementation, environment management, testing, and Platform education.
  • Play the role of liaison between business stakeholders, IT, and technical experts.
  • Build relationships with business partners and manage business expectations and negotiate solutions to complex problems with both the Business, Information Technology and third-party partners. Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including all Salesforce Platforms (e.g. Salesforce Sales Cloud, Health Cloud, Marketing Cloud Community Cloud etc.
  • Couple industry knowledge with technology understanding to define and develop comprehensive solutions that help clients overcome business challenges.
  • Stay current with business challenges focused with Commercial, Patient Excellence, Sales, Marketing and Medical Affairs in areas such as new trends, market conditions, regulatory requirements, and the competitive landscape.
  • Determine the overall solution design for client projects, including all Salesforce components, data and application integration, and selection of third-party tools.
  • Lead clients through design reviews to define and prioritize requirements and collaborate with project team members to design appropriate solutions and execute projects in a timely manner.
  • Participate in client training and other implementation initiatives as a part of overall project deliverables.
  • Conduct business process review meetings.
  • Lead the evaluation of functional and technical requirements.
  • Perform gap analysis between Salesforce functionality and the businesses requirements.
  • Write comprehensive design specifications, including functional specification, use cases, and user stories.
  • Create technical documentation like solution administrative guides, design documents, and technical design documents.
  • Other duties as assigned.

Role Requirements
  • Bachelor's degree in Computer Science or Information Technology required. Years of experience may substitute the degree requirements.
  • 8+ years of relevant experience required.

Skills and Knowledge
  • Excellent verbal, written communication, and presentation skills.
  • Passionate about Customer Success.
  • Proficient at collaboration and a team player.
  • Strong problem solving & analytical skills.
  • Always wanting to learn, approaches each project and interaction with an open mind, great listener and hands-on.
  • Experience in IT in a regulated medical device or biotech industry supporting commercial, patient services, sales and marketing organizations.
  • Knowledge of commonly used concepts, practices, and procedures within the IT field.
  • Experience working in a collaborative environment to meet client business needs.
  • Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understands core project management concepts, data modeling, theories, practices, and methods.
  • Ability to effectively design and configure a scalable solution to meet client business needs.
  • Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs.
  • Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, sequence diagrams, as well as making recommendations for future state improved processes and system designs.

Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, disability, age or other characteristics protected by laws.

Please see job description



Please see job description
Salary Range
$140,000.00 - 201,000.00
per Year
Salary range estimated by
Redwood City, CA 94061, US