Academic Appeals Coordinator

Academic Appeals Coordinator

Requisition Number: ACADE002352
Location: Charles Town, WV

Synopsis of Role: The Academic Appeals Coordinator will maintain the day-to-day administrative and tracking functions of the Academic Appeals process, and will serve as the point of contact for staff and faculty in regards to academic appeals processes. The Coordinator will maintain efficient academic appeal operations by effectively tracking appeal timelines and providing timeline reminders to staff and faculty when necessary, appropriately documenting the student record, utilizing tracking software and systems, performing various administrative duties to include closing the loop with other APUS/APEI departments when necessary, coordinating and preparing training and development materials, and assist with coordination of compliance matters and/or requests. This position will take the lead on tracking appeal metrics, and providing insight on opportunities for improvement. Incumbent will facilitate communication and information exchange when necessary, and escalate student, staff, and faculty matters appropriately within the department to achieve a superior user experience for all parties.

Essential Functions:
  • Coordinates and oversees the Academic Appeals processes; schedule and facilitate Academic Appeals meetings, as necessary; ensures minutes of meetings are written and distributed
  • Coordinates and oversees the Academic Appeals processes, to include timeline tracking and appropriate tracking system usage
  • Coordinates and assists with setup of materials, technology, etc. for trainings and discussion
  • Assists with the appeals communication to students, staff, and faculty when necessary
  • Assists with the coordination of training
  • Monitors the Academic Appeals e-mail inbox and determine appropriate routing for further escalation
  • Responds to email inquiries within a determined SLA
  • Confidentially ensures all student records are up to date within the SIS and CRM where appropriate
  • Ensures academic appeals timelines are followed and actions are tracked
  • Maintains metrics for all appeals
  • Participates in developing and carrying out department goals, objectives, and systems
  • Maintains a high degree of confidentiality when dealing with student appeals, and ensure that appropriate FERPA protocols are always followed
  • Responsible for routine processes and inquiries regarding all academic appeals functions
  • Assists in the preparation of various reports when necessary/requested
  • Assists Office of the Provost Leadership with various projects and tasks
  • Makes photocopies, fax documents, and perform other clerical functions
  • Performs other duties as assigned

Required Skills:
  • Identifies and resolves problems in a timely manner and gathers and escalates information skillfully
  • Maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. Ability to approach student, staff, and faculty questions and concerns in a caring, confidential and helpful manner
  • Well-developed team skills, unquestioned integrity, and the experience, confidence and presence to effectively handle academic appeals processes
  • Speaks clearly in positive or negative situations
  • Proficient in vocabulary, spelling, punctuation and proofreading. Ability to compose and prepare correspondence appropriate for the Office of the Provost leadership team
  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans
  • Proactive, flexible, and comfortable in a fast-paced, changing environment, which demands a high level of energy and commitment
  • Ability to portray a professional image at all times
  • Demonstrates accuracy and thoroughness and monitors own work to ensure quality
  • Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
  • Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
  • Promotes and personally observes safety and security procedures, and uses equipment and materials properly

Required Experience:
  • Bachelor's degree preferred
  • Minimum of 4 years working in higher education, required
  • Minimum of 2 years in a professional office environment
  • Proficiency with Microsoft Office products and web-based technology

Work Environment and Physical Demands:
  • Normal office environment in (Charles Town, WV or Remote), where there are no physical discomforts due to temperature, noise, dust, etc.
  • Available to commute to Charles Town, WV when needed

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Salary Range
$38,000.00 - 58,000.00
per Year
Salary range estimated by
Charles Town, WV 25414, US