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Conversational UI Dialogue Designer

The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.

TTEC Digital is seeking a Conversational UI Dialogue Designer to join our team. This role is a US based virtual role.

What we are looking for:

We are looking for an innovative and creative Conversational UI Dialogue Designer to assist in the build-out of RealPlay™ bot. This bot acts as an AI-powered "customer," providing enhanced learning experiences for contact center agents by simulating real-world customer scenarios. As a Dialogue Designer, you will be responsible for shaping the personality and conversational flow of the bot to ensure customers receive a ‘human’ AI experience. You will leverage your extensive creative writing background to script and structure bot conversations that are free flowing and natural, and aligned with the desired learning outcome. With the customer journey and experience at the forefront of everything you do, you’ll help build a realistic conversation to produce an exceptional customer interaction learning experience- all while developing an AI personality that is engaging!

What you’ll be doing:

  • Work with subject matter experts to outline the bot conversation and learning experience.
  • Applying creativity to ensure the RealPlay™ bot responds in a fashion that aligns with the intended persona.
  • Help ‘train’ the RealPlay™ bot to deliver meaningful and accurate responses. Make edits to content as required.
  • Collaborate with AI technical, consulting, training, and quality teams to develop a solution that exceeds client and learner expectations.

What skills you’ll need:

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

  • 5+ Years in a creative writing and/or linguistics role
  • Experience with Watson Assistant
  • Strong creative writing skills
  • Excellent communication skills
  • Experience in working with cross-functional teams
  • Experience with Amazon Lex a plus
  • Experience or knowledge of artificial intelligence, speech recognition technologies, or machine learning a plus
  • Call center experience a plus

Who We Are:

TTEC Digital Consulting is a pioneer in customer experience, engagement and growth solutions. Our 50,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from both our Engage and Digital segments to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers. We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.

COMPENSATION & BENEFITS

The anticipated starting salary range for individuals expressing interest in this position is 45,000 to 65,000 USD. This position is eligible to participate in an annual incentive program. “Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and/or skill levels”

Benefits available to eligible employees include the following:

  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off

what we offer

When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

Be Financially Sound

  • We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
  • Retirement plans
  • Tuition reimbursement programs
  • Financial wellness program

Be Developed
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

  • Mentorship programs
  • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
  • Professional development courses in TTEC University
  • Scholarship program and tuition reimbursement
  • Visibility in our global career pathing and internal mobility opportunities

Be Healthy
We support healthy living and have the tools and resources to help you such as:

  • It’s Ok, We’re All Human wellness program
  • Wellness incentives
  • Company health and wellness programs
  • Dedicated health and wellness navigators and employee assistance programs
  • Generous paid time off and other leave of absence programs

Be the Difference

You’ll have the opportunity to have a positive impact in your community:

  • Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
  • Our team helps fundraise and volunteer their time in their communities

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

“TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.”

#LI-BB2

#LI-REMOTE

Company
TTEC
Posted
08/17/2021
Location
London, ON K5Z, CA