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Communications Officer, Department of University Police

Location: Winston Salem, NC

Please note:

  • Additional documentation must be added at the bottom of the third screen under the "My Experience."

  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.

  • DO NOT complete the application without the required attachments as you will be unable to edit your application.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Operates the WFU Police department communication systems. Works rotating shifts; days, nights, weekends and holidays and is subject to hours beyond or outside normal scheduled shift. Subject to short notice or emergency call-in.

*This positon is a temporary position with full time hours.

Job Description

Essential Functions:

  • Operates the department's radio communications system and dispatches all calls for assistance to officers in a proper and professional manner.
  • Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams and other departments and agencies.
  • Notifies the Supervisor of Police Communications of all service difficulties, complaints, console or equipment problems and major emergencies as soon as possible.
  • Utilizes DCI computer terminal hardware and data within security regulations prescribed by North Carolina State Law.
  • Monitors SFI card access system, dispatching appropriate personnel when necessary. Maintains necessary liaisons to keep system functional and reports all defects/problems. Issues temporary access cards to appropriate individuals and cancels cards when reported stolen or lost.
  • Monitors University fire and burglar alarm systems and takes appropriate actions when necessary.
  • Monitors student location records system, keeping all information up-to-date.
  • Issues bicycle registrations; maintains and files necessary forms/paperwork.
  • Monitors video cameras and changes tapes as necessary.
  • Accurately records all events and activities during each shift utilizing appropriate forms and computer-aided dispatch in accordance with Federal/State laws, University Policies and Departmental rules and regulations.

Required Education, Knowledge, Skills, Abilities:

  • High school diploma or G.E.D with three years related experience, or an equivalent combination of education and experience.
  • Excellent interpersonal, communication, and time management skills. 
  • Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
  • Ability to handle sensitive information in a confidential manner.
  • Proficiency in Microsoft Office, the internet, and other relevant software.
  • Ability to think quickly, make sound logical decisions, and perform multiple tasks simultaneously.
  • Ability to organize workflow and coordinate activities.
  • Must qualify under state law to participate in and become certified in the North Carolina State DCI computer network and any other courses required by the department.
  • Ability to successfully complete First Aid, CPR and Blood-borne Pathogen Training.
  • Ability to utilize hazardous material resources provided by the department.
  • Ability to meet the requirements of the University's automobile insurance.
  • Physical Requirements: light work; standing, walking, talking, hearing, and close visual acuity. Subject to inside environmental conditions. Not substantially exposed to adverse environmental conditions; exposure to infectious diseases; required to function around prisoners or mental patients.  Must be able to sit at a desk/console for long periods of time. Must be able to work alone in the communications Center for long periods of time.  Must be drug free and pass random drug tests as scheduled.  Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.

Preferred Education, Knowledge, Skills, Abilities:

  • Three years related experience in police/emergency communications.

Additional Job Description

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply. 

Winston Salem, NC 27101, US