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Conferencing Technology Specialist


Conferencing Technology Specialist

  • Full Benefits
  • Medical
  • Dental
  • Vision
  • 401K
  • 2 weeks vacation
  • 5 Sick days
  • 3 floating holidays

Join New Era's growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to securely connect people, places, and information in a rapidly changing digital world. Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

. Requirements:

As a Conferencing Technology Specialist, you are responsible for providing excellent audiovisual and video conference support as well as maintaining audiovisual and video conferencing systems at the client site.

As a Conferencing Technology Specialist you will:

  • Work independently onsite, but as part of a global team of Conferencing Technology Specialist
  • Assist with setup and operation of audiovisual and videoconferencing systems, as well as provide support for conferences and events
  • Provide support for all videoconference services
  • Perform daily conference room checks to ensure all audiovisual and videoconferencing systems are operational
  • If a capability is degraded or non-operational, notify the client, and find alternative and/or temporary equipment configurations and/or alternative modes of operation necessary to permit continued system use
  • Provide support that falls outside of the scope when requested and as needed
  • Resolve all customer service issues with management
  • Full compliance with company's policies and procedures

As a Conferencing Technology Specialist you have the following skills:

  • Minimum of 2 years industry experience in a client-facing technical support role
  • Knowledge of Cisco or Polycom videoconferencing systems.
  • Knowledge of audio/visual control systems and components.
  • Strong client and service-focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
  • Proficient in troubleshooting issues pertaining to the operation of the A/V system including control system, videoconference codecs, displays, cameras, microphones, etc. in all conference rooms and A/V capable offices.
  • Minimum proficiency in networking.
  • Ability to read and follow AV system signal flow diagrams
  • Proficient in removing and installing audiovisual equipment and video conference codecs for repairs.

REQUIRED EDUCATION: High school diploma or equivalent.


Lexington, MA 02421, US