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Front Office Representative

EOE Statement: Associated Retina Consultants, Ltd. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, ancestry, citizenship, national origin, religion, age, disability (mental or physical), sex, sexual orientation, gender identity or expression, marital status, pregnancy, breastfeeding or related medical condition, genetic characteristic or information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act (ADA) and certain state or local laws. Associated Retina Consultants, Ltd will provide reasonable accommodations for otherwise qualified applicants with a disability, as defined by the ADA, or applicable state or local law, who has made Associated Retina Consultants, Ltd aware of his or her disability (unless obvious), provided that such accommodation would not result in an undue hardship on Associated Retina Consultants, Ltd. What constitutes a reasonable accommodation depends on the circumstances and will be addressed by Associated Retina Consultants, Ltd on a case-by-case basis. Please inform the Human Resources Department if you need assistance completing this application or to otherwise participate in the application process.

Description

Front Office Representative

(Patient Check-In/Check-Out)

About Us

Since 1974, Associated Retina Consultants has an experienced team of Arizona eye specialists to diagnose and treat your vision problem. Our focus is on the retina, macula, and the vitreous humor in the eye. We work hard every day to protect and save our patients' vision, helping them lead better quality lives.

Job Description

Department: Front Office FLSA Status: Non- Exempt Reports To: Front Office Co-Ordinator

We are looking for a successful candidate who will be able to perform complex/multiple clerical support functions with a high volume of public contact. Must have excellent customer service skills, be detailed oriented, accurate, and organized. Must have proficient computer skills and be able to excel in a fast-paced, highly stressful environment with challenging encounters.

Essential Job Functions:
  • Registers patients by gathering, verifying, and entering in demographic and insurance information.
  • Obtains signed registration sheets, permissions to file claims, releases, etc.
  • Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others.
  • Collect and make change for payments received, complete receipt for patient, and follow appropriate paperwork to record transaction.
  • Compare daily cash amounts against daily transactions to ensure that records balance. Post payments to patient accounts.
  • Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
  • Handle no-show appointments according to established process
  • Handles telephone receptionist responsibilities as needed.
  • Maintains personal reference book on insurance companies and coverage.
  • Assists other front office staff as needed.
  • Greets patients promptly and professionally.
  • Responds easily to routine requests for information.
  • Always maintains patient confidentiality and communicates with the Compliance Officer regarding procedural changes and concerns.
  • Participates in professional development efforts to remain current on insurance coverage and regulation matters.
  • Distributes medical record releases and photocopies and logs records as appropriate.
  • Cooperates and communicates with all staff members and physicians about patient matters.
  • Issues proper receipts and maintains balanced drawer.
  • Maintains regular attendance and punctuality
Salary: Commensurate with experience.

Benefits:
  • 7 Paid Holidays and 2 floating holidays
  • Two weeks of vacation in the first year
  • Paid Sick Time
  • Employer-paid Health, Life, and Long Term Disability
  • Dental, Vision, and Short Coverage
  • 401k with employer contribution
  • Tuition Assistance Program
  • Employee Appreciation - Service Awards Program
  • Perfect Attendance incentive
  • Employee Discount Program
  • Employee Referral Bonuses
  • Pet Care Coverage
  • Unlimited Coffee ??


Position Requirements: Education and Experience
  • High school diploma or GED.
  • Alphabetization and spelling skills a must.
  • Three years of work experience, some of which is preferably in a medical office setting.

Skills and Qualifications:

  • Multi-tasking
  • Flexibility
  • Telephone skills
  • Customer service
  • Time management
  • Organization
  • Attention to detail
  • Scheduling
  • Professionalism
  • Quality focus
  • Position requires accuracy, thoroughness, and an understanding of insurance, copy and referral procedures.
  • Skill in operating computer, word processing software, fax machines and copier machines.


Physical Demands
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to communicate via the telephone, view, and type computer data.
  • Must have manual dexterity to file

Normally works in a general office environment with the use of computer, printer, telephone, copier, fax, and calculator. Lighting and temperature are adequate, possible exposure to staff or patients with communicable diseases and blood borne pathogens.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Associated Retina Consultants is an Equal Opportunity Employer.

PM21

Category: Healthcare

Number of Openings: 2

Open Date: 6/29/2021

Location: Arizona, Phoenix

About the Organization: At Associated Retina Consultants, we are dedicated to the preservation and restoration of vision. Our team will take the time to listen to your concerns and apprehensions. We will make sure that you understand your vision challenges and options while offering you access to breakthrough treatments and clinical trials.

A Dedicated, Local Team of Experts

Our retina specialists are available around the clock in the event you have any sudden vision problems or surgery complications. We have thirteen convenient locations across Arizona, allowing us to care for you in the comfort of an office close to home.




PI140880431

Posted
07/22/2021
Location
Phoenix, AZ 85001, US