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Staffing Coordinator

Are you looking to work for a company who makes a difference in people's lives?

About Home Instead Quad Cities
Home Instead is one of the largest and fastest-growing home care companies in our community, and is seeking a strong, determined, passionate, and innovative individual to be our new Staffing Coordinator for clients and caregivers in our respective territory. You will join a team of individuals who collaborate and support each other in our goal of providing the highest quality care in the Quad Cities. 

Job Summary
The Staffing Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Staffing Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Job Duties

  •  Answer incoming calls in a friendly, professional and knowledgeable manner
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved
  • Enter and maintain accurate client and CAREGiver records in the software system
  • Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved
  • Design, test, and implement a responsive contingency plan that ensures 100% maintenance of service hours
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation

The ideal candidate will possess:

  • A passion for working with people and performing meaningful work
  • Excellent communication skills
  • Sound judgment and decision-making skills
  • The ability to work independently to meet challenging goals and deadlines
  • Advanced computer skills, including heavy use of Microsoft Office, Social Media, and Online Job Boards
  • Creative strategies to attract and engage clients/client families 
Job Requirements
  • Associate's Degree or higher in a related field
  • 1+ year of in-home care, healthcare, or senior-related industry required (an equivalent combination of education & work experience may be considered for the right candidate)
  • Experience working collaboratively within a team of your peers to achieve client care success for the company
  • Must possess a valid driver's license, reliable transportation, and valid car insurance
  • Drug screen and criminal background checks are conducted on all applicants

Compensation Package
  • Generous PTO/Vacation Package
  • Medical, Dental, & Vision Benefits 
  • 401K with match
  • 24/7 On-Call Support
  • Wonderful organizational culture

Please respond to this ad with a cover letter, resume, and salary requirements.
Home Instead is an equal opportunity employer.

Each Home Instead franchise is independently owned and operated.

Each Home Instead franchise is independently owned and operated.

Home Instead
Full time
East moline, IL 61244, US