Client Care Coordinator - Tulsa RN or LPN

   HISC Tulsa inc. DBA
Home Instead

 
Our Mission
Enhancing the lives of aging adults and their families.
Our Values
To honor God in all we do
To treat each other with dignity and respect
To encourage growth in ourselves and others
To build value in our service to othersJob DescriptionPositionClient Care Coordinator, RN or LPNSupervisorKara PalmerDateMarch 10, 2021
 Objective:

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients. They use sales skills to determine each client's initial needs and provide solutions in the form of a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities:
  • Reflect the core values of HiscTulsa inc., (d.b.a. an independently owned and operated Home Instead franchise)
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
  • Work with other team members to coordinate various aspects of a client's care
  • Conduct client/CAREGiver introductions with every new client
  • Create and maintain client records
  • Plan and execute a schedule that ensures each client has at least one quality assurance visit per month
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program
  • Demonstrate open and effective communication with clients, family members, franchise owner, colleagues and CAREGivers
  • Manage client care and make suggestions on best course of action for client's long term success in the home

Secondary Responsibilities:

  • Participate in CAREGiver trainings as necessary and all CAREGiver focus groups
  • Conduct family education sessions as needed
  • One week on-call rotation with other office personnel
  • Conduct CAREGiver orientation sessions as needed
  • Conduct on-going CAREGiver training as needed

 

Education/Experience Requirements:
  • College degree preferred &ndash RN certifications required.
  • One year experience in home care, health care or senior-related industry preferred but not required, an equivalent combination of education and work experience may be considered. New graduates welcome!
  • Must possess a valid driver's license and reliable transportation 
Critical Numbers:
  • Conduct care consultations with an average closing percentage of 85%
  • Conduct the initial client/CAREGiver introduction for every new client
  • Conduct a minimum of one quality assurance visit per month for each client by coordinating with RN
  • Track increase/decrease in client hours based off of RN recommendations
Supervisory Responsibilities:
  • As with all key players CAREGiver supervision
Knowledge, Skills and Abilities:
  • This position must have an understanding of and uphold the policies and procedures established by HiscTulsa inc.(d.b.a. an independently owned and operated Home Instead franchise)
  • Excellent oral and written communication skills and the ability to listen effectively
  • Ability to work independently, maintain confidentiality of information and meet deadlines
  • Ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Ability to organize and prioritize daily, monthly and yearly work
  • Ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
  • Ability to present a professional appearance and demeanor
  • Ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Word and Excel
  • Ability to work evenings or weekends as required
  • Knowledge of the senior-care industry
  • Ability to perform duties in a professional office setting
Please visit our website to apply.  www.homeinstead.com/399, click on Become A Caregiver, then scroll almost to the bottom of the page and click on Become A Caregiver: Apply Today

918-384-0980



 

Each Home Instead franchise is independently owned and operated.

Company
Home Instead
Posted
07/21/2021
Type
Full time
Location
Sand springs, OK 74063, US