Client Care Coordinator

Client Care Coordinator

Are you looking for a fun, mission-oriented company where you can make a difference? Do you find joy in serving others? Do you want to be part of company that is excited about Changing the Face of Aging®? If so, we have an opportunity for you as a Client Care Coordinator with the world's largest non-medical home care company, Home Instead, located in Lemoyne, PA.

Responsibilities:

  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations as needed.
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client's care.
  • Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Plan and execute a schedule that ensures each client has quality assurance visits consistent with the business standards.
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

Requirements

  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
  • Must demonstrate knowledge of the senior care industry.
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
  • Must have the ability to present a professional appearance and demeanor
 Competitive benefit package, salary commensurate with experience.

If you are interested in this opportunity, please send your resume and salary requirements to: amy.murphy@homeinstead.com
 

Each Home Instead franchise is independently owned and operated.

Company
Home Instead
Posted
07/21/2021
Type
Full time
Location
Carlisle, PA 17013, US