Scheduling Coordinator

Home Instead is looking for a multi-tasker to join us in our mission to enhance the lives of aging adults and their families. This role is at the center of the business with the main responsibility of connecting our caregiving workforce with the needs of our senior clients. This person must thrive in a fast-paced environment, be able to motivate and inspire a team, and effectively respond to the changing needs of the seniors we serve. The Staffing Coordinator is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with an emphasis on creating extraordinary relationships. The Coordinator will work with other Staffing professionals on our team to ensure all of our Clients and Caregivers needs are met. They will handle any in-office support needs, and coordinate their efforts with the HR team.

What's required? The ability to supervise multiple priorities and projects in a fast-paced environment. You'll also need a proven track record of success in HR/staffing, customer service, and innovation. Come work for an organization that's growing and making a difference! At Home Instead, we're enhancing the lives of aging adults and their families every day. Apply now for this great opportunity!

**IMPORTANT: This position is for a full-time Staffing Coordinator. Proposed hours: 8am-5pm Monday through Friday with the occasional need for emergency staffing help on the weekend if our On-Call service requires it. 

Primary Responsibilities:

  • Create and maintain client and CAREGiver schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
  • Monitor, mediate and log all client and CAREGiver activity utilizing the software system.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved.
  • Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
  • Increase overall satisfaction of the CAREGiver experience which reduces turnover and provides continuity of care to our clients.
  • Service Inquiries with potential clients

Knowledge, Skills, Abilities, and requirements:

  • Associates degree (at minimum) in business administration or another related field or equivalent experience in the field
  • Knowledge of the senior care industry
  • Be visionary 
  • Superior communication skills
  • Strategic planning skills
  • Interpersonal skills
  • Leadership skills
  • Customer service oriented 
  • Ability to overcome obstacles and difficult situations
  • Ability to manage stress
  • Time management skills
  • Positive, win-win attitude 
  • Ability to commit to a long-term career
  • Be technically proficient
  • Innovative Thinking 
  • Problem Solving Ability

Home Instead has over two decades of experience caring for seniors and their families. In that time Home Instead, Inc. has developed extensive training programs, built on research and experience, so CAREGivers are prepared to provide the highest quality of care&mdashthe kind of care we would want for our own parents, spouse, or grandparents. Home Instead is committed to not just capable care, but compassionate care.

We look forward to speaking with you!

Each Home Instead franchise is independently owned and operated.

Home Instead
Full time
Lexington, NC 27292, US