Customer Service Manager - Twin Lakes, CO, United States - New Pay Rate!

Located at Twin Lakes, CO, United States - New Pay Rate!

GROW With US!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

This Customer Service Manager Position Is For You, If You Would Enjoy:
Onboarding new team members and providing them with orientation, training, coaching, and development
Assisting the Human Resources Department with the day-to-day HR activities and administrative duties
Being responsible for the company's customer service training at the location
Working at the Denver International Airport

Customer Service Manager Key Accountabilities:
Ensure retail locations are following company's Human Resource policies, programs, and procedures through coordination with the Corporate Office
Assist Corporate HR in delivering medical, dental, vision, 401(k), etc. benefit plans to employees; STD, LTD, Life and workers compensation
Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale
Acting as a Badging Cosignatory, assist team members with completing the airport's badging process and renewal process by procuring all necessary documentation, completing all administrative paperwork, and scheduling all appointments as necessary
Coordinate, schedule and conduct New Hire Orientation; ensure new hire paperwork is complete and sent to the appropriate Corporate Office department
Schedule both classroom and in-store ongoing training each quarter for existing associates and ensure consistent reporting to management about training milestones
Train all new team members in customer service attributes as outlined in Travelers Best Friend, Dufry +1, and other learning & development initiatives as requested by the company; track and report participation weekly and monthly
Ensure consistent excellent internal and external customer service delivered by knowledgeable and professional associates and management, by providing customer service training
Inform management of operational, scheduling, or employee relations issues that impact customer experience and promote a high level of employee morale and flow

Customer Service Manager Required Qualifications:
Excellent leadership, team building, and people management skills
Encouraging to team and staff; able to mentor and lead
High degree of interpersonal skills as well as excellent verbal and written communication skills
Ability to interact with diverse personalities and all levels of management
Must be comfortable with facilitating training and speaking to large groups
Extremely well organized & ability to multi-task
Knowledge of Microsoft Word, Excel and PowerPoint
Ability to lift to 50lbs with frequent bending, lifting, and long periods of time standing and/or walking
2+ years of experience in a customer service role in retail, restaurant, or related customer focused service industry
Previous experience operating cash registers and/or cash handling
High school diploma or equivalent

Customer Service Manager Preferred Qualifications:
Associates degree or equivalent or combination of education and experience
Previous supervisory or managerial experience
Previous Human Resources experience
Previous experience as a trainer, corporate training specialist, or related position

Some of our company-offered benefits for you and your family include:
Health & Well Being: Medical/Dental/Vision Insurance
Paid Time Off
Various Personal and Parental Leave Programs
Universal Life Insurance
Retirement Programs & Matching Employee Contributions: 401K & RRSP
Employee Recognition & Anniversary Programs
Training, Development, and Growth Opportunities
Tuition Assistance & Scholarship Programs

For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly. #AF123
Company
Hudson Group
Posted
07/21/2021
Type
Full time
Location
Twin lakes, CO 81251, US