Customer Service Representative

Description:

The Customer Service Representative for Weasler Engineering serves as the main contact for all Customer Service functions for the assigned customer base. This position maintains and manages assigned accounts as well as support to the end user where applicable. Primary duties include order entry, price & availability, customer schedule and forecast review, issue resolution and related duties assigned by manager. Strong attention to detail, verbal communication skills, the ability to multitask, positive team-oriented attitude, and a sense of urgency are required.


Responsibilities:

  • Effectively communicate with supervisor, teammates, internal and external customers, and operations for completion of assigned tasks.
  • Respond to requests and inquiries via telephone, email, fax, or customer portal.
  • Receive and process the details of customer orders as assigned by manager.
  • Process other business transactions as assigned.
  • Timely interaction with Shipping, Production, and other departments as necessary to complete work.
  • Assist leader in maintaining the integrity of customer files.
  • Remain current in company products, promotions, and pricing. Provide product information upon request.
  • Perform all other responsibilities as may be assigned by management.
  • Ability to cross train and provide back-up assistance to all CSR accounts.
  • Answer incoming calls from customer service line as assigned by manager.
  • Respond to inbound emails to the shared customer service email address, as assigned by manager.
. Requirements:
  • Associate's degree (A.A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience.
  • Demonstrated passion for customer service and desire to help others required.
  • Excellent time management, organization, and follow up skills required.
  • Pleasant phone skills and service-minded attitude required.
  • Intermediate skills in Microsoft Office applications including Word and Excel are required.
  • Call Center or Inside Sales experience preferred.
  • Experience with customer portals preferred.
  • Knowledge of industrial products is preferred.
  • Knowledge of or exposure to FourthShift is preferred but not required.
  • Demonstrated success working in a fast-paced, dynamic work environment.
  • Demonstrated ability to manage multiple competing priorities including inbound phone calls and emails, while maintaining a positive, courteous, and professional attitude.
  • Demonstrated ability to apply effective intermediate computer skills, including Microsoft Office applications: Word, Excel, and Outlook.
  • Ability to form and strengthen relationships with assigned customer accounts and outside sales reps.
  • Strong oral and written communication skills required, especially as they pertain to communicating with Customers, sales representatives, operations, marketing, and cross -functional teams.
  • Demonstrated ability to engage in results orientated activity.
  • Must be self-motivated, have good analytical skills, work well individually or as a team member.


#LIAH

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PI142012502

Posted
07/21/2021
Type
Full time
Location
West Bend, WI 53090, US