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Accounts Payable or Receivable Specialist

Description:

The customer accounts payments poster is an hourly staff position reporting to the Customer Accounts Supervisor – Collections, within the Accounting Department located in the Coeur d'Alene office of Intermax Networks.

Experience:

Required: A minimum of 5 years of experience in a position with responsibilities for customer accounts in a computerized accounts receivable system.

Preferred: A minimum of 2 years of experience in a position focusing exclusively on customer accounts in a computerized accounts receivable system.

Education:

Required: High School Diploma or GED.

Preferred: Associate degree or completion of applicable certificate program

Tasks

  • Answer incoming telephone calls and emails to the Customer Accounts department.
  • Assist customers by answering questions on their accounts or transferring or taking messages for co-workers withing Customer Accounts.
  • Post payments to customer accounts.
  • Transmit information or documents to customers, using computer, mail, or fax machine.
  • Operate a computer to work with records, invoices, spreadsheets, or other documents.
  • Perform basic collections calls.
  • Other tasks as assigned.

Activities

Communicating with Supervisors or Peers

Establishing and Maintaining Interpersonal Relationships

Getting Information

  • Examine customer accounts, files or documents to obtain information

Interacting with Computers

  • Use computers to enter, access or retrieve data

Performing for or Working Directly with the Public

  • Answer questions from customers
  • Collect in person payment from customers.

Communicating with Persons Outside Organization

  • Answer calls using telephone system
  • Answer emails using MS Outlook

Updating and Using Relevant Knowledge

  • Use oral or written communication techniques
  • Use telephone communication techniques

Organizing, Planning, and Prioritizing Work

Knowledge:

Customer and Personal Service - Knowledge of principles and processes for providing customer services.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, email, voicemail and file saving and retrieval in a shared environment.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Computers and Electronics - Knowledge of electronic office equipment such as phones, printers, copiers, scanners, document shredder, and computer hardware and software applications.

Skills:

Basic Skills

  • Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Mathematics - Using mathematics to solve problems.
  • Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
  • Speaking- Talking to others to convey information effectively.
  • Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

  • Coordination- Adjusting actions in relation to others' actions.
  • Service Orientation- Actively looking for ways to help people.
  • Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.

Problem Solving Skills

  • Problem Solving - Identifying problems and reviewing related information to develop and evaluate options and implement solutions.

Body Positioning

  • Spend Time Making Repetitive Motions
  • Spend Time Sitting
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

Communication

  • Contact with Others
  • Electronic Mail
  • Face-to-Face Discussions
  • Letters and Memos
  • Telephone

Routine versus Challenging Work

  • Importance of Being Exact or Accurate
  • Importance of Repeating Same Tasks
  • Structured versus Unstructured Work

Role Relationships

  • Deal with External Customers
  • Work with Work Group or Team

Work Setting

  • Indoors, Environmentally Controlled
  • Physical Proximity
.Requirements:





PI140373476

Posted
07/21/2021
Location
Coeur d'Alene, ID 83815, US