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Customer Care Specialist

Kelly Services is looking for Customer Care Specialist in Waconia, MN.

***DIRECT HIRE OPPORTUNITY***

PAY: $22/hr

HOURS: 8 hour shift between the operating hours of 7am-6pm M-F – no weekends, there is potential for some Saturdays, half days.

***flexible schedule 2 days in the office, 3 days remote***

JOB DUTIES:

  • Communicate with customers via phone/email/chat and build the relationship through high levels of service.  
  • Manage individual customer order activity, analyze account information by producing customer specific reports and determine the best treatment strategy necessary.  
  • Deliver an exceptional end to end order entry experience, focusing on order accuracy and being responsive to escalation concerns that are generated from our customers
  • Act as a product consultant, articulating technical product specifications, features and benefits and making recommendations based on customer needs both internally and externally
  • Advocate for the customers success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers and end customers
  • Provide technical understanding, support and promote 20/20, Auto Cad, Pro-Kitchens and other design software; Decade Order Entry Tips & Tricks; Customer Ordering Portals
  • Sustain process standards including accuracy and flexibility in an ever-changing environment in order to provide the highest service level

QUALIFICATIONS:

  • 2 year Associates Degree desired; 4 year College degree preferred
  • 3+ years work related experience in account management or customer service environment desired
  • Cabinet or related industry experience preferred

SKILLS & ABILITIES:

  • Strong Collaboration Skills
  • Coaching and mentoring skills
  • Proficient organizational skills enabling end-to-end account management to ensure profitability, as well as on-time complete orders
  • Strong communication skills, including the ability to clearly, concisely communicate; both in writing as well as verbally while listening to interpret customer needs
  • Technical aptitude of product, industry, and related technologies
  • Ability to manage multiple opportunities simultaneously
  • Process improvement minded with a customer focus mindset
  • MSOffice Suite Proficient

INTERESTED: Please email resume to 3455@kellyservices.com OR call 507-416-4206 to discuss more.



Why Kelly®?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Company
Kelly
Posted
07/20/2021
Location
LONG LAKE, MN 55356, US