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NOC Engineer

NexusTek is a national, full-service provider of IT solutions to SMB organizations. We excel in tackling the complexities of partially and fully outsourced IT, voice system implementation, cloud enablement and migration, document management, data back-up and protection. At NexusTek, we never forget that even though technology changes, demonstrating integrity never does. We are proud of our past, excited about our future, and confident of our continued success.

We are seeking a skilled NOC Engineer who will be responsible for monitoring and addressing system alerts and ensure effective follow through to completion.

To finalize your application for this position, please complete the survey below. We are asking you to complete the Culture Index(TM) Survey so we can see how it may apply to your work related needs as well as our company requirements. It also assists us in better employee management and development.

  • Please plan around 10 minutes to complete
  • Use a laptop, desktop or tablet vs mobile
  • Attach your current resume

Survey Link: https://take.surveys.ci/s/UFfhWqnV5S/68963

Essential Duties and Responsibilities:

  • Provide excellent client support via telephone and e-mail including the return of both customer and internal calls, emails and inquiries with urgency.
  • Maintain advanced administrative competencies of all NOC tools and products including, but not limited to backup, disaster recovery, AV, spam, patching solutions, DNS, SSL-Certs, DRaaS, FWaaS, onboarding and offboarding.
  • Perform root cause analysis to completion and resolution.
  • Maintain comprehensive notes in ConnectWise and update cases as needed until resolved.
  • Continually identify and propose new ideas for improving department effectiveness.
  • Perform automation and scripting.
  • Ability to participate in 24/7 call rotation for servicing client needs after hours or weekends.

Qualifications:

The candidate must possess a relevant combination of education, experience and training that demonstrates the knowledge, skills and abilities to perform the essential functions.

Pay and Benefits:

Our competitive pay and employee benefits program reflects our commitment to attract, motivate, and retain the highest quality and most competent employees. Our employee benefits program includes PPO and HMO medical, dental, vision, life insurance, FSA, 401K Plan and generous paid PTO and holidays.





PI141683755

Posted
07/20/2021
Type
Full time
Salary Range
$49,000.00 - 69,000.00
per Year
Salary range estimated by
Location
Remote, WI 53045, US