Mobile Service Technician

Wright Implement was established in 1936 on a farm in Harned, KY and has expanded to 15 locations throughout Kentucky and southern Indiana. We strive to provide the best choice of products and the highest level of service. Wright Implement is searching for mobile service technicians to provide this level of service to our customers.

Purpose

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Responsibilities

  • Perform diagnostics and repairs on John Deere equipment and technology
  • Performs diagnostics and repairs in the field as required
  • Maintains accurate inventory of parts kept in stock on service vehicle
  • Identify and communicate solutions for customer service opportunities
  • Accountable for billable time and assigned work orders
  • Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge
  • Operates and maintains vehicles, tools and equipment required to perform job responsibilities
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Maintains current knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

  • experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
  • Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
  • Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
  • Experience operating vehicles, tools, and equipment for diagnostic purposes
  • Experience with basic computer functions; ability to learn Service ADVISOR™ or other computer based diagnostic repair tools
  • Experience communicating effectively verbally and in writing
  • High School Diploma, GED, or equivalent experience required; Associates degree preferred
  • Valid driver’s license required; CDL (Commercial Driver’s License) preferred




PI141797217

Posted
07/19/2021
Type
Full time
Location
Elizabethtown, KY 42701, US