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Assistant General Manager

Doubletree by Hilton Hotel O'Hare-Rosemont, IL

Assistant General Manager

The Assistant General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Responsible for managing the Hotels management team and overall hotel targets to deliver an excellent Guest experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee the operations functions of the hotel, as per the Organizational chart.

• Hold regular meetings with all head of departments.

• Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.

• Handling complaints, and oversee the service recovery procedures.

• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

• Ensure all decisions are made in the best interest of the hotels and management.

• Developing improvement actions, carry out costs savings.

• A strong understanding of P&L statements and the ability to react with impactful strategies

• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

• Act as a final decision maker in hiring a key staffs.

• Overseeing and managing all departments and working closely with department heads on a daily basis.

• Manage and develop the Hotel Executive team to ensure career progression and development.

• Be accountable for responsibilities of department heads and take ownership of all guest complaints.

• Provide effective leadership to hotel team members.

• Lead in all aspects of business planning.

• Respond to audits to ensure continual improvement is achieved.

• Responsible for safeguarding the quality of operations both (internal & external audits).


1. Attention to Detail - Constantly - Double check all tasks for accuracy

2. Communication. - Constantly. Professionally deal with difficult situations/people.

3. Flexibility - Constantly. Varied tasks under varied conditions.

4. Pace - Constantly. Must adapt to business demands

5. Deadlines - Constantly. Assist with monitoring productivity and overtime prevention.

Supervisory Responsibility

All departments, all team members

Work Environment

Performing the duties of this job will operate in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machine, filing cabinets and fax machines.
Full time
Rosemont, IL 60018, US