Housekeeping Manager

WHO YOU ARE

You are a positive and detail-oriented person who oversees a diverse and well-trained team. You want them to do their best and inspect what you expect. You offer coaching and training to your teammates because you are experienced and know what works best. Details and high standards are always on your mind, and you do not settle for less. You enjoy being active and love that being on the move is part of your job!

WHAT YOU DO

You use your practiced eye to ensure all guest service areas and guest rooms are cleaned and all requests are followed through on. You will apply your talent for juggling to plan and schedule team members to be where they need to in order to provide great customer service. You respond to guest requests and concerns promptly and with courtesy. You will communicate and work closely with the Maintenance team to ensure guests are pleased with both cleanliness and room operations.

WHERE YOU WORK

Ripe with contemporary calm and artful sophistication, Le Méridien Chicago - Oakbrook Center is situated adjacent to its eponymous shopping destination in Oak Brook, Illinois. From this superb vantage point, hotel guests can access Oak Brook's most prominent attractions with ease, including Drury Lane Theatre, the Elmhurst Art Museum and downtown Chicago. Providing an inspiring setting to work and play, our guest rooms and suites feature contemporary artwork, luxurious bedding and state-of-the-art technology.

WHY YOU'RE HERE

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.

ROLES & RESPONSIBILITIES:

• Manage daily Housekeeping operations including, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms.
• Ensure rooms are clean and available to guests in a timely and efficient manner.
• Coordinate department's activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
• Conduct inventories of linen, supplies, and equipment as required.
• Order and receive supplies to maintain adequate inventory levels.
• Schedule associates according to labor standards and forecasted occupancy.
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Enforce procedures for the acceptance, security, and return of guest lost and found items.
JOB REQUIREMENTS:

• Minimum 3 years management experience in Housekeeping.
• Requires management skills.
• Ability to communicate information effectively to management and guests.
• Previous lightspeed PMS experience preferred.
• Open availability mornings and evenings including weekends and holidays is required.
PHYSICAL REQUIREMENTS:

• Lift/push/pull up to 50 lbs.
• Able to bend, twist, squat, reach and walk with ease.
• Stand constantly.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.
Posted
07/17/2021
Type
Full time
Location
Oak Brook, IL 60523, US