Front Desk Supervisor


THE PHYSICAL LOCATION FOR THIS POSITION IS HIGHLANDS, NORTH CAROLINA

Supervisors work to maintain the high level service for which Old Edwards is known.

By practicing floor management and being actively involved in the daily operations, the supervisor ensures that all guest interaction is properly handled and holds to OEI standards by actively assessing and correcting, staff interactions check-ins, property orientations, check-outs and general guest interactions.

Actively manage and prevent GPR's (guest problem resolution), being available for line staff to pass issues on to, proactively staying involved in operations to circumvent small issues from progressing and lobby and "Floor Management" .

Actively managing daily payroll and learning payroll system ADP.

Continually training and coaching existing as well as new line staff to meet OEI standards and grow as hospitality professionals.
Posted
07/17/2021
Type
Full time
Location
Highlands, NC 28741, US