Sr. Business Analyst

Position Overview:

The Senior Systems/Business Analyst position will work on project both internally to CBH IT as well as crossing over to work directly with CBH business and clinical departments. This position requires a wider set of skills and experience relating to typical industry requirements for both Systems and Business Analysts positions.

Experience in the healthcare industry is highly desired. In particular, health insurance, Medicaid/Medicare, Behavior Health are all highly relevant to this position.

Essential Functions:

  • Work with internal IT Project Managers, Developers, and other IT staff to perform technical analysis as needed using SQL and database knowledge, including learning new CBH cloud-based tools
  • Complete assigned project tasks on time and assist with problem resolution
  • Perform analysis and create/run reports and queries to allow management to evaluate system impact and assist in problem resolution
  • Develop test plans as required. Lead testing efforts, and provide recommendations to technical staff for software improvements
  • Create training materials and documentation
  • Participate in system implementations and provide post-implementation support
  • Analyze business issues as assigned
  • Build functional and/or technical specifications and diagrams as required
  • Work directly with CBH business units to collect and document business requirements or workflows
  • Act as liaison to bridge the gap between non-technical users and technical staff
  • Mentor, assist and lead other Business Analysts and Team members
  • Assist IT Project Managers in facilitating meetings and providing needed analysis. This may require creating meeting minutes and helping PM in project management tasks
  • Enter assigned tasks in Jira ticketing system

Position Requirements:

  • Education: Bachelor’s degree in Computer/Information Science or related discipline
  • License/Certification: not required useful
  • Relevant Work Experience: Minimum of 5+ years of experience in business process engineering and software development life cycle including analysis, design, development, testing and implementation of software applications
  • Solid experience working in SQL database/server environment
  • Experience working with new cloud technologies and tools is highly desired
  • Skills:
  • Strong skills in database structure and analysis, Transact-SQL, and SSRS reporting
  • Solid experience with MS Office suite of products, including O365, OneDrive, MS Access, Visio, PowerPoint, Word, and Excel
  • Especially high proficiency in Excel formulas and advanced capabilities and/or MS Access for analysis and reporting
  • Ability to create complex data, system and workflow diagrams using MS Visio
  • Proven analytical skills
  • Strong skills in testing and validation of system results as well as root problem analysis
  • Ability to quickly learn and understand organization data structures and sources as well as complex business and technical requirements
  • Excellent written and oral communication skills, interpersonal skills, customer service skills and presentation skills both for a non-technical and technical audience
  • Ability to work independently and in a team environment
  • Ability to work under tight project deadlines

Equal Employment Opportunity: Community Behavioral Health (CBH) provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, gender identity, sexual orientation, individual genetic information or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disabilities Act: Applicants as well as employers who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case in accordance with applicable law.

This job profile reflects management’s assignment of current duties, responsibilities, and essential functions; it does not prescribe all or restrict the tasks that may be assigned now, or in the future, relevant to the responsibilities for this position. Community Behavioral Health (CBH) may change the specific job duties with or without prior notice based on the needs of the organization.

Full time
Philadelphia, PA 19117, US