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Account Manager ($16.67/hr)

Description:

As an Account Manager I your day will be dedicated to helping our customers grow their individual businesses how they want to. Account Managers spend most of their day interacting with customers at different points in the customer life cycle, predominantly via phone. You will have an impact on the businesses of our customers, the lives of your coworkers, and the bottom line of the company every day, in every interaction.

Perks of working with us:

  • Open cubicle environment- culture is extremely important here!
  • Loud/fun music playing in the office
  • Work hard/ play hard
  • We celebrate all wins
  • Happy hours on Fridays
  • Relaxed environment. You can come in your PJ's in you want.
  • Catered lunches, snack room and gym on site

What you will do:

• Proactively reach out to your book of business via phone to walk clients through their accounts

• Onboard new clients and build out new accounts tailored to customer needs

• Drive NPS through exceptional interactions with our customers

• Engage in and execute on upselling conversations that are in our clients’ best interest

• Answer inbound phone calls from customers regarding general questions, troubleshooting, and technical support across various channels

• Respond to inbound customer emails

• Work efficiently across systems including but certainly not limited to SalesForce, Microsoft Office, G Suite, and Slack

• Meticulously document everything along the way

• This job role is permitted to access client PHI

Skills:

Customer Service Rep, Customer Service, Customer Service Representative, CSR, Call Center, Call Center Rep

Top Skills Details:

Customer Service Rep,Customer Service,Customer Service Representative,CSR,Call Center,Call Center Rep

Additional Skills & Qualifications:

What you should have:

• Passion for small business owners.

• An outgoing personality excited to spend the majority of the day on the phone talking with customers

• An ability to get customers excited about our product

• A general understanding of and interest in learning more about customer experience, success, and engagement best practices

• The ability to deescalate difficult situations and come to a place of mutual understanding

• A self-starter, someone with a “figure it out” mentality

• Flexibility - we are a startup and your responsibilities may change quickly and frequently

• Critical thinking and creative problem solving in a fast paced environment

• Previous service, support or success experience required

• Sales experience not required but preferred

• Communication skills, especially over the phone and through email

• Ambition and drive. Excited to apply what you learn in this role to your greater career goals

• Respect and empathy

• The ability to quickly pick up new systems, social networks, and digital methodologies

• Interest in new media, social media, and email marketing

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Company
Aerotek
Posted
07/07/2021
Type
Contractor
Location
Austin, TX, US