Engagement Manager, Enterprise Restaurants (Canada)

About the Team

DoorDash is looking for top-talent to play a pivotal role in growing our Canadian business! The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in Canada.

About the Role

We’re looking for an Engagement Manager to join our Enterprise team at DoorDash. Our "merchant first" approach is focused on building and strengthening relationships with the biggest and most exciting restaurants in the industry!

You'll join the passionate team of sales & relationship managers who target and grow the top relationships nationally in Canada. You will play a key role in the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders to deliver a seamless experience to our merchant partners. 

What you’ll do

  • Strategic Vision:
    • Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)
    • Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
    • Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness 
  • Relationship Management:
    • Develop & foster partner relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership
    • Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
    • Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
  • Operational Excellence:  
    • Serve at the primary point of contact for all issues and be accountable for their resolution
    • Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers
    • Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
    • Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the overall product roadmap, making us better each day

We’re excited about you because…

  • You love working directly with clients; you create and maintain long-term relationships
  • You are a problem solver at your core, with a strong bias for action
  • You are passionate about using analytics to build insights around problems and opportunities
  • You like rolling up your sleeves as much as you like the big picture
  • You’re comfortable with a fast pace and several moving parts; we move quickly and are defining an entire industry
  • You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance

Qualifications

  • 5+ years’ experience in sales/ account management, including sales management 
  • An exceptional track record of driving revenue growth
  • Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
  • Management consulting, tech, or other analytically focused experience preferred
  • The desire to roll up your sleeves, whilst still being able to operate strategically 
  • Comfort with fast pace; we move quick and are defining an entire industry
Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

Company
Doordash
Posted
07/02/2021
Location
Calgary, AB, CA