PlaneTree Champion Lead (Administrator Funded Project), Office of Quality &Safety *Grant Funded Position* (Bellevue Hospital)

About NYC Health + Hospitals  

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

Job Description  


This position will manage programs related to the Planetree philosophy of Person-centered Care at the facility. S/he will be involved with assessment, data analysis, and strategy planning to improve the employee and patient experience. S/he will report to and work closely with PXO and will work with facility leadership as well as liaise with the System Chief Experience Officer.

General tasks and responsibilities will include:

  • Responsible for the development, implementation, and evaluation of Planetree/Person-centered initiatives toimprove the quality of care and transform the patient experience including workflow redesign, performanceimprovement, education, training, and retreats for leadership, physicians, and staff.
  • Spearhead workgroups necessary for development, implementation and sustainability of Planetree; integratePlanetree with existing patient experience and employee engagement programs at the facility.
  • Collaborate with facility leadership and management to develop goals and outcomes for Planetree programsand align them with organizational strategy, planning and outcomes.
  • Leverage data to drive performance improvement initiatives and evaluate effectiveness of Planetree/Person-centered Care programs and initiatives.
  • Participate in the development of policies surrounding Person-centered Care initiatives and implement themat the facility level.
  • Promote and integrate the Planetree philosophy of Person-centered Care throughout the facility and itsaffiliated locations.
  • Serve as a role model for Person-centered behaviors and standards; work with all levels within the facility topromote and adopt person-centered behaviors and standards
Minimum Qualifications  

Educational and/or experience requirements will vary requiring diverse kinds and levels depending on the content, complexity and variety of project.  Compensation levels will correspond to the requirements developed for the designated project.
In no event will the acceptable minimum be below:

  1. A Baccalaureate Degree from an accredited college or university in a specialization discipline consistent with project content; and,
  2. Four years of substitutable and relevant health care experience related to the objectives of the project; or,
  3. A satisfactory equivalent combination of experience, training and education.
Department Preferences  


  • Master’s degree in Industrial/OrganizationalPsychology, Business Administration, PublicHealth, Healthcare Administration or relatedfields.


  • Minimum 3-5 years; prior managerial experience in healthcare/hospitality preferred


  • Quality and performance improvement toolsand methodologies (e.g. lean management,six sigma, PDSA cycles).
  • Patient advocacy/customer service.


  • Proficiency in usage of Microsoft Officeapplications – Word, Excel, PowerPoint, Visio.
  • Press Ganey
How To Apply  

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

New York, NY 10024, US