Patient Coordinator


The Patient Coordinator is responsible for promoting practice growth through effectively implementing

administrative procedures and a positive, professional presentation as a member of the admin team. This

position will project the positive, friendly atmosphere of our practice by welcoming all visitors in a cheerful and

professional manner, maintain a positive relationship with local specialists, and deliver superior customer

service. Provide information to callers; Perform routine clerical and administrative functions such as drafting

correspondence, scheduling appointments, organizing and maintaining paper and electronic files. Responsible

to prepare, present, and schedule patients for treatment plans following Dentist’s and/or Associate Dentist’s

exam notes and direction. Set up any financial arrangements, collect payments from patients and insurance

companies. Direct and ensure compliance of office personnel on company policy regarding collection

procedures. The Patient Coordinator is responsible for insurance verifications, the processing of insurance

claims, and management of relationships with insurance carriers. Contacts insurance companies and patients

regarding coverage determinations and outstanding balances. Researches and resolves insurance billing issues.


  • Demonstrate a working knowledge of dental records and documentation.
  • Able to perform basic computer functions using practice management software.
  • Demonstrate excellent written and verbal communication skills.
  • Must be detailed oriented.
  • Comply with company’s standard operating protocols and procedures.
  • Exercise knowledge of dental terminology.
  • Maintain the highest level of confidentiality to HIPAA standards
  • Always follow the company’s core values- Trust, Integrity, Positive, Excellence- for yourself, the team, and our patients.


  • High school diploma.
  • Accurate typing at 40 words per minute.
  • Minimum of one year of office experience.
  • Preferred two years of experience.

Full time
Medford, MA 02153, US