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Manager, IAM - Identity Access Management


Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy’s, Inc. The face of retail is changing, and change requires innovation.

Macy’s Tech provides modern tools, platforms, and services to all parts of the business. Our team supports millions of customers in connected commerce across the technology hub at Macy’s Join our team to help shape the future of e-commerce and set the pace in retail technology. Whether focused on store technology, supply chain tech, application security, merchandising systems, or the mobile app – you’ll have opportunities to grow your career while finding meaningful ways to make a difference.


Job Overview:
At Macy’s, we’re moving fast—we’re at top speed to become America’s premiere omnichannel retailer. Macy’s technology hub, Macy’s Systems and Technology (MST) strives to set the pace by providing seamless and compelling shopping experiences for our Macy’s and Bloomingdale’s customers. MST is creating innovative technology solutions to support these experiences and define the future of retailing.
Macy’s Technologies is seeking an Engineering Manager for the Enterprise Security Team. The Manager, Information Security Engineering will participate in development of security strategies and provides guidance to teams on security and business technology solutions. The work of this Manager is performed under the direction of the Director to whom they report and with alignment to their peers.
This Manager contributes thought leadership across multiple security domains, including cloud deployments, application development, system architecture, network and endpoint protections, data management, and threat incident response. They drive process refinement and implementation, project management, cross-team/discipline collaboration, maintenance of internal and external stakeholder relationships, and direct supervision of staff. They also ensure that the performance of all duties in accordance with the company’s policies and procedures.
Travel will be required for this position, as needed, but typically would only be 1-2 times per quarter, but could be as frequent as monthly. Will perform other duties as assigned.

Essential Functions:

The Manager, Enterprise Security Engineering has responsibility for one or more departments or groups responsible for the effective and efficient design and implementation of cyber defense technologies. They will be responsible for attracting, retaining and developing top talent focused on market needs and inspiring the engineering teams to provide quality service to drive a highly stable and innovative security organization. Additional responsibilities include:

  • Lead technical direction for large-scale, complex technical initiatives and/or projects requiring integration of cross-functional systems with existing and future identity and access management systems.
  • Provide ongoing coaching, mentoring, and training to develop and encourage employee performance.
  • Manage audit responses, remediation activities and times, and educate enterprise teams on regulatory compliance guidelines as they relate to identity and access management.
  • Develop data-driven strategic and operational plans for the identity and access management space, managing execution and measuring results.
  • Oversee IAM-related product and vendor selection, and management of existing vendors adherence to SLAs and budget.
  • Consult with architecture teams, technical leadership, and outside security vendors in an ongoing effort to minimize risk for the business.
  • Review IAM policy and configurations to ensure effectiveness of mitigating risk.

Qualifications and Competencies:

  • Bachelor's Degree from a 4-year college or university
  • 10+ years of experience in information technology
  • 5+ years of experience in management or team lead roles requiring formulation of strategies, alternatives, and recommendations to information technology leadership.
  • Demonstrated knowledge of modern identity and access management concepts and best practices, such as privileged user accounts, least-privileged access model, segregation of duties, OS-level integrations, app-level integrations, DB-level integrations.
  • Demonstrated knowledge of CyberArk Privileged Access Security solution and ForgeRock Identity Platform solution
  • Experience with directory services, Active Directory, Azure AD, mainframe entitlements, relational database schema, LDAP schema
  • Understanding and experience with Cloud Identity as a Service such as Google Cloud IAM, Microsoft Azure Active Directory, and Identity Federation protocols such as SAML2, WS-Federation, OAuth
  • Understanding of virtual directory services, webservices and APIs, microservices architecture and deployment
  • Experience supporting application teams and troubleshooting in a multi-environment IT ecosystem.
  • Ability to evaluate risk and communicate it to others in a fact-based manner.
  • Ability to clearly communicate with peers, business analysts, and subject matter experts.
  • Ability to lead and mentor direct reports and colleagues, and support leadership directives.
  • Proactive in nature with customer satisfaction as a primary goal



This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time.  Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.  Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here.  Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here.  Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.


Full time
Johns creek, GA, US