Resident Support Specialist - Sngle Famiy Property Management

Second Avenue is recruiting a Resident Support Specialist for its Single-Family Property Management division in Tampa, FL.

Minimum 5 years of experience in residential property management with 2 years+ experience in Single Family Property Management highly desired.

Second Avenue is an alternative, investor driven, privately owned real estate firm focused on solving solutions for homeowners/investors. Second Avenue is establishing a single-family property management platform to provide best in class management services to moderate to institutional grade owners and investors.

We are looking for an experienced property management professional, with single family rental customer service and administrative experience being highly desired. Candidate should possess a proven track record that demonstrates a high degree of motivation, self-management and the ability and willingness to learn new skills and processes. Flexibility and ability to work well within a team on a variety of initiatives are critical attributes for this candidate.

Our processes are streamlined and intended to provide a wide range of full-service support to an integrated management platform that utilizes a high level of depth of experience and technology to deliver the highest level of service and performance to investors, team members and residents.

We offer a positive culture and professional work environment. Please see our website for additional background on our business platform -

Duties and Responsibilities

  • Provide excellent, resident service.
  • Manage resident issues such as resident notifications, HOAs and code violations.
  • Manage effective resolution on property violations with vendors and with respective code enforcement authority on vacant properties.
  • Communicate with supervisor and various members of the internal team and external vendors.
  • Process resident applications.
  • Execute new and renewal leases.
  • Process move-ins and coordinate move-outs.
  • Run and manage from reports from property management system.
  • Deliver positive customer service experience during all interaction with clients, associates, peers, support groups, suppliers and residents.
  • Comply with all company standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.

Skills/Specialized Knowledge

  • Knowledge of Landlord Tenant Act. Knowledge of legal notices and processes. Comprehension of Federal Fair Housing laws and any applicable local housing provisions.
  • Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel and property operating/accounting software. Propertyware experience preferred and ability to learn new systems.
  • Excellent customer service and interpersonal skills.
  • Professional verbal and written communication skills.
  • Strong organizational and time-management skills.
  • Ability to make quick and effective decisions. Ability to identify, analyze, and resolve issues. Be solutions-based.
  • Ability to negotiate, influence and gain consensus.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability to set, manage and meet goals and deadlines.
  • Ability to exercise independent judgment and maintain confidentiality.

Required Licenses or Certifications

  • Current driver’s license and automobile insurance.
  • Other licenses and/or certifications as required by state law.

Other Requirements

  • Must be available to work on-call or when needed, including weekends or non-traditional holidays.
  • Ability to tolerate stressful situations with professionalism.
  • Ability to work under minimal supervision.

Ideal Candidate Characteristics and Background:

  • Minimum 5 years of experience in residential property management with 2 years+ experience in Single Family Property Management.
  • Minimum high school graduate/equivalency required.
  • Ability to accomplish outlined tasks within defined time frames.
  • Proven ability to interact effectively with a wide range of highly experienced peers and principals.
  • Experience and knowledge with respect to accounting and property management software platforms. Propertyware and related platforms a desirable plus.
  • Successful track record with respect to prioritizing multiple initiatives – including rapid execution and sense of urgency regarding completion of key tasks within set time frames.
  • Strong work ethic, value system, high level of adaptability and team orientation.

Second Avenue
Full time
Tampa, FL 33646, US