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Retention Specialist - Tyler, TX

Altice USA/Suddenlink is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.


Are you - motivated, passionate, eager to start an exciting career??? Look no further - Become A Retention Sales Representative with our firm.  The role is critical to retain our loyal customer base, educate and offer products and services.

Base + commission opportunity! 

Our call center is open Monday - Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required. 

What will make you successful

  • Demonstrate excellent customer service and thorough knowledge of all Altice products and services to rescue and retain customers. 
  • Ability to engage and build a personal connection with customers while helping them understand why Altice/Suddenlink is the best choice
  • Presentation of Altice offerings including communication of competitive offers for comparison
  • Meeting sales level performance measures by putting our customers first
  • Attends trainings as required

Additional Responsibilities  

  • Our team will train on high-value selling methods to assist you in hitting your goals in a commission driven environment
  • Reward loyal customers through promotion of overall value, benefits and features of Altice's services and products
  • Understand all phases and aspects of the customer experience, interpret and explain to the customer current and historical information contained within the systems in response to any customer related inquiries. 

Qualifications / Requirements

  • High School diploma or GED required
  • The role is in a fast-paced call center; Tele-marketing experience preferred; previous technology and/or cellular sales or equivalent experience a plus
  • Strong verbal and written; bilingual Spanish a plus
  • Technical profficiency in using Windows based systems; exposure to billing systems a plus

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. 

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. 

Altice USA
Tyler, TX 75701, US