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Program Manager



Teaches Direct Support Staff how to support people with disabilities, both by example and as outlined in each individual’s Person Centered Plan. Creates positive and supportive teamwork atmosphere within the home, where all members contribute and are valued. Provides leadership to the team and to individual staff, providing support and direction to staff. Manages and promotes the smooth operation of the home, including maintenance, safe environment, budget, staff-related issues and vehicle-related issues. Identifies opportunities for improvement and actively participates in their implementation. Meets or exceeds program quality standards and identifies and acts on areas for improvement. Supports culturally competent recovery-based practices and person centered planning as a shared decision making process


  • Minimum of one (1) year previous experience working with consumers identified in the admission policy and program statement.
  • Minimum of 18 years of age.
  • A High School diploma or GED.
  • Demonstrated ability to communicate in a positive and supportive manner and to work effectively with staff, consumers and all stakeholders.
  • Demonstrated experience in tracking details and managing multiple tasks and priorities.
  • Completion of the personnel hiring requirements specified in the Conditional Job Offer at the time of hire.
  • Three references deemed acceptable to Spectrum.
  • Life experiences with diverse racial, ethnic and cultural backgrounds, including experience with behavioral health issues, is preferred.
  • Must support a trauma informed culture of safety to aid consumers in their recovery process.


Individual Support

1. Teach Direct Support Staff how to support people with disabilities, including specific needs of individuals.

2. Coordinates the specific supplies and equipment needs of individuals (medical, adaptive equipment).

3. Participates in individuals’ Person Centered Planning. Leads the staff in implementing the plans and recommending necessary changes to the plans.

4. Provides safekeeping of individuals funds, including accurate accounting of all expenditures and monies received.

5. Assist in providing direct support to individuals in order to role model for staff and as needed.


1. In all interactions, communicates with others in a clear, effective and respectful manner.

2. Leads and teaches the team through daily interactions, staff meetings, goal setting and promotion of the mission.

3. Supports individual staff to improve their skills. This may involve providing/scheduling training, role modeling, developing plans for improvement and providing opportunities for career growth/advancement.

4. Creates a cohesive home/team environment that is supportive and recognizes the contributions of all members.

5. Involves all staff in the daily operations of the home, delegate’s responsibilities according to staff strengths.


1. Recruits and makes recommendations for the hiring of staff for positions within the home.

2. Follows agency policies and applicable laws regarding all personnel related issues.

3. Communicates procedures and policies to staff. Conducts work within these guides.

4. Ensures that documentation of supports is provided (medications, health care, activities, skill building programs, financial, etc.).

5. Operates home within budget parameters. Shares budget information and reports with staff.

6. Arranges maintenance of home, vehicle and equipment, ensuring they are safe, clean and inviting.

7. Provides for safe and smooth operation of home through effective scheduling, routines and communication.

8. Completes all required reports timely.

9. Completes all other duties as assigned by Administration.

Quality Improvement

1. Participates in development of Continuous Quality Improvement plans and makes the plans a part of how work is done every day. Communicates plans to staff and others, promoting their goals.

2. Monitor homes outcomes, to see if home is meeting or exceeding guidelines.

3. Manages home in manner which meets or exceeds expectation of stakeholders, accreditation and regulatory bodies (such as CARF, CMH, and AFC Licensing).

The successful candidate must complete a comprehensive background check including fingerprinting, a MVR (motor vehicle) clearance, a DHHS (Department of Health and Human Services) Central Registry clearance and a medical clearance (TB test, drug screen and physical).


Full time
Benton Harbor, MI 49022, US