Quality Mangement Specialist




If you are looking for a great opportunity to make an impact on people's lives, join our team! Support Solutions is seeking a dynamic and detail-oriented Quality Management Specialist for our DIDD, ECF (Employment and Community First) CHOICES programs. The ideal candidate will have the following skills and attributes:

  • Detailed oriented
  • Ability to manage and adhere to processes
  • Excellent verbal and written communication skills
  • Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions
  • Possess a high degree of leadership and a lead by example mindset
  • Has effective time management in the office and in the field and adjust priorities quickly as circumstances dictate

If you are ready to become a contributor to an industry leader in the field of intellectual disabilities, we encourage you to apply to become a valued team member.

Quality Management is designed to provide a comprehensive program that ensures the health and safety of all supported persons and facilitates improvements based on a plan, measure, assessment, and improvement process.

  • Assists with Support Solutions' Property and Fleet Management Program.
  • Works with the Senior Quality Manager to complete: Quarterly audit processes including actions plans and follow-up, Monthly census grid, Accessibility study, Satisfaction survey reports, Desk review, Office Inspections/Drills
  • Assists with the follow-up of Support Solutions' state and regulatory reviews to ensure compliance with requirements
  • Assists with CARF preparations and training


  • Bonuses
  • Paid Training
  • Paid Time Off (PTO)
  • Competitive Wages
  • 8 Paid Holidays per year
  • 401K Program
  • Medical Insurance, Dental, Vision, Life Insurance
  • Employee Assistance Program
. Requirements:
  • The incumbent for this position must have a BA or BS degree from an accredited university or 5 years of experience in quality management or a related field.
  • The incumbent must be experienced in the use of Microsoft Office including experience with Excel. Other computer technology skills are also preferable.
  • Incumbent must have excellent speaking, writing, and interpersonal skills.
  • The incumbent will be traveling to other Support Solutions' locations so transportation and time availability to complete these
  • Must have a valid driver's license and maintain a valid driver's license and acceptable driving record throughout employment with Support Solutions.
  • Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug screening, and felony offender listing.

Support Solutions is an Equal Employment Opportunity (EEO) employer that is committed to diversity. Support Solutions does not discriminate in employment opportunities, decisions, or practices on the basis of race, color, religion, sex, sexual orientation, genetics, national origin, age, mental or physical handicap or disability, citizenship, gender identity, veteran status, or any other characteristic protected by law. Support Solutions will make reasonable accommodations for qualified individuals with known disabilities; unless doing so would result in an undue hardship. This policy governs all aspects of employment, including hiring, job assignment, promotion, compensation, discipline, termination, and access to benefits and training.


Full time
Knoxville, TN 37909, US