Speaker Services Coordinator

Do you want to make a difference? Meetings and Events International (MEI) is a meetings and communication company providing expert services and technology solutions for the life science industry.

As a trusted partner to our clients, we produce live and virtual educational events for healthcare professionals and patients, drive compliant HCP interactions while bringing to life strategic visions. Connecting people to inspire and deliver transformation experiences, to make a difference.

MEI is a growing employee-owned company creating jobs and building value for employees. We offer an excellent work environment, on the job training, opportunities for career growth and generous compensation and benefits (Health, Dental, Vision, Life, Short Term Disability, Flex Spending, 401(K) and ESOP Package). We have offices in Evansville, IN and Chicago, IL.

SUMMARY

The Speaker Services Coordinator position performs a variety of customer service and administrative duties involved in managing speaker's bureau in conjunction with business meetings and programs that are planned and executed according to the laws and regulations set forth within the industry.

ESSENTIAL JOB FUNCTIONS

Primary areas of responsibility and tasks that may typically be expected include but are not limited to;

Daily Duties:

  • Provide outstanding customer service to client representatives and consultants using various methods of communication including email, phone and virtual meetings.
  • Create and maintain accurate meeting records to verify adherence to industry regulations, client requirements, customer service protocols and complaint procedures.
  • Collaborate with consultants, client representatives, healthcare professionals, and ancillary internal departments during all stages of the meeting planning process.
  • Collect, organize, and disseminate important meeting details to all appropriate parties.
  • Partner with consultants requiring travel assistance related to a meeting to select suitable and compliant travel arrangements.
  • Book and/or reserve all needed travel pieces (i.e. hotel, flight, etc.).
  • Perform routine checks of consultant records to ensure they are current and work with consultant to address any items needing attention or update.
  • Provide technical assistance to customers with questions or concerns about internally managed website(s) and/or resources.
  • Understand and enforce PhRMA and client specific compliance requirements to ensure all business meetings are conducted compliantly.

Other Duties:

  • Performs other related duties as assigned and/or required.

BEHAVIORAL COMPETENCIES

Customer Service: Understands that all MEI's employees have external and/or internal customers that they provide services and information to; honors all of MEI's commitments to customers/venues by providing helpful, courteous, responsive and knowledgeable customer service.

Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative compliant solutions; works well in group and individual problem-solving situations.

Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains friendly demeanor; values the contributions of others.

Results Orientation: Consistently delivers required results; consistently complies with quality standards and meets deadlines; maintains focus on company service levels.





PI138797629

Posted
06/10/2021
Type
Full time
Location
Evansville, IN 47725, US