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Telecommunications Provisioner

Description:

This position is fully remote


POSITION SUMMARY:

The Telecommunications Provisioner is responsible for the ordering, tracking, and overall coordination required for complex Toll Free installations and augments. Uses provisioning tools to process customer service orders and activate service as well as changes and disconnect of services.

FUNCTIONAL RESPONSIBILITIES AND DUTIES:

Provisioning Complex IP and TDM Toll Free

As a Telecommunications Provisioner you will have the responsibility to provision, interop (test), and implement/manage toll free routing plans for large, complex, wholesale, government, and retail customers. The Provisioner will act as a project manager and interface with sales and customers to submit and track orders to completion. During the process, you will work with a diverse internal and external vendor base to coordinate the various aspects of installation and the interop processes to ensure a timely completion including close to bill. The Provisioner will manage a multi-vendor platform for toll free traffic with multiple split CIC configurations.

Post Sales Service and Support

The Provisioner will be responsible for managing a positive customer experience and act as an advocate for the customer. They will document customer network details as the information becomes available during the project management of service orders for moves, adds, changes, disconnects, and inventory tracking.

  • Ensure resolution of problems as they arise after order completion during the provisioning process.
  • Update ordering and inventory systems and excel files to track DID, Toll Free, and SIP Trunk services.
  • Handle ongoing MACD for both internal routing plan changes and external order activity within order intervals.
  • May include required after hours support on a limited basis.

Engineering Translations

The Provisioner will have basic translations knowledge of multiple switching platforms to assist our Translations techs in the provisioning process. This may be to route a toll free or DID or to trouble shoot a problem.


Direct experience with the following platforms.

• MetaSwitch (WEB, Explorer, Toll Translated and Toll Trunk, Service Assurance Server (SAS), Comportal)

• Sansay

• Sonus / Ribbon

• Adtran

• Open source platforms (ex: Asterisk, FreeSwitch)

Technical Support and Trouble Shooting

As a Provisioner you must have the experience working with all products both internally and externally with vendors and have the knowledge of a Tier I tech to assist our Network Support Center with overflow of calls. This is a small team dedicated to managing our exclusive account base to deliver superior customer service, one of the trademarks of Magna5. You will be assessing and trouble- shooting a handful of more complex incoming trouble ticket calls per day for services such as SIP Trunking and Long Distance Services. As a backup role, you may handle the ticket at any part of the life cycle from initial call to close of the tickets, you will assign internal trouble ticket numbers, and work with internal and external maintenance teams to complete resolution of the individual trouble tickets, providing ongoing and timely communication to the customer throughout the process until final resolution. You will be responsible for logging all updates and capturing all documentation regarding each incident.

Projects

The Telecommunications Provisioner may be involved in a team or single person project if necessary. This may include migration projects to improve network efficiency, a large high priority order that needs all hands-on deck, upgrading customers to a new product, etc.


. Requirements:

REQUIREMENTS:

EDUCATION:

Bachelor's degree preferred in business, technology, or engineering to support the roles and responsibilities of your position profile. Five + years of relevant and significant industry experience may provide as a substitute for the education requirement.

EXPERIENCE:

Minimum of 2-5 years' experience in the Network Services and/or Information Technology arena, at least 2 year's strategic experience in this field. Possess business modeling skills; experience as the primary creator of value; experience in leading consolidated effort.

• In-depth knowledge of complex Toll Free services

• Experience in utilizing performance indicator metrics

• Awareness in tech enabled service models

• Experience operating within tech enabled OSS systems

• Experienced in switch translations activity


TRAVEL:

The Telecommunications Provisioner most likely will not be required to travel.

PM19





PI138247816

Company
Magna5 LLC
Posted
06/09/2021
Type
Full time
Location
Seattle, WA 98101, US