Sr. Employee Relations Specialist

 

About the Team

DoorDash is growing fast and we’re looking for an Employee Relations Specialist to join our People team! At DoorDash, people are our most important asset. The People team works closely with leaders across our business to align people and strategy. The HR Business Partners and ER team assess, coach and influence the business as we scale and evolve to enable our teams to accomplish amazing things.

About the Role

You will not only focus on reactive support (i.e. investigations, conflict management), but also help us build foundational educational and proactive support infrastructure as we scale. More specifically, you are a strategic, innovative, and thoughtful partner, with great judgment and a strong ability to navigate tricky situations. You will collaborate with the rest of the People team to develop and execute innovative programs that will be a catalyst to our high-performance culture.

You’re excited about this opportunity because you will…

  • Conduct investigations into employee concerns of harassment, discrimination, retaliation and other serious policy violations both independently and under the direction of the ER Senior Manager.
  • Maintain accurate, detailed, and timely documentation of investigations to ensure quality employee relations records and metrics.
  • Support and coach employees utilizing best in class conflict management.
  • Utilize a strong understanding of company policy and employment laws to provide recommendations to business leaders and HRBPs in partnership with the ER Senior Manager and legal counsel. 
  • Engage as a trusted advisor and subject matter expert to coach employees and managers on sensitive work-related issues.
  • Develop and execute employee relations efforts. This will include planning and coaching executives and managers on best practices.
  • Work on cross-functional, detailed, and time sensitive projects with HRBP, Security, Legal, and Benefits teams. 
  • Manage employee concerns escalated from DoorDash’s Ethics and Compliance Hotline.
  • Prioritize between longer-term proactive projects and real-time issue resolution.

We’re excited about you because…

  • You’re an operator and influencer - you have a bias towards action, recognize issues, and implement the solution.
  • You’re a strong multi-tasker with an exceptional ability to prioritize and manage time effectively – you naturally focus on the right things and can seamlessly move between projects & tasks, without losing sight of what's important to do.
  • You’re naturally curious and have a self-starter personality – you always look for ways to innovate and improve, and don't need to wait for people to tell you what to work on. You can't help but ask what, why, and how.
  • You’re an outstanding communicator with relationship-building skills – your friends would call you authentic, energetic, persuasive, and self-aware. You know when to listen, and when to speak up.
  • You have an owner mentality – you can't remember the last time you said "that's not my problem."
  • You’re gritty and able to hustle – you get things done even after everyone else has given up, and work hard because you love to. You have a bias towards action.
  • You’re passionate about helping and empowering others.
  • You’re detail oriented.
  • You have a Bachelor’s degree and 7 - 10 years of HR experience with at least 5 of those being specific employee relations experience (i.e. conducting investigations into EEO concerns).
  • You have experience working in a fast-paced, high-performance culture where the business is constantly evolving, including experience working with employees of a call center.
  • You have a deep knowledge of Arizona employment law.
  • You have previous experience working with legal counsel/HRBPs to comply with HR policies and federal and state employment laws.
  • PHR or SPHR certifications are a plus.
  • Knowledge of California employment laws is a plus as well as legal experience.

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Company
DoorDash
Posted
06/09/2021
Location
Phoenix, AZ 85003, US