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Engagement Manager Lead, Enterprise

DoorDash is looking for an Engagement Manager Lead to join the Enterprise team that will help lead a team of Enterprise Managers execute the strategy, project planning, and relationship management of our largest restaurant clients.

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate

What you’ll do

    • People Leadership:
      • Lead a team of 3-4 Enterprise Partner Managers / Enterprise Associates
      • Work with Enterprise leadership to build development opportunities
      • Inform goals for growth and revenue (and its proxies); and advise on associated business resource needs
  • Cross-Functional Influence:
    • Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, product, legal, operations, and other functional teams
  • Strategic Vision: work side-by-side with your direct reports to:
    • Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)
    • Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
  • Relationship Management:
    • Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
    • Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
    • Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions

About you

  • You are a natural leader; you jump at the opportunity to lead from the front
  • You believe in servant-leadership; you dive into problems WITH your team and lead by example
  • You love working directly with clients; you create and maintain long-term relationships
  • You are a problem solver at core, with a strong bias for action
  • You are passionate about using analytics to build insights around problems and opportunities
  • You’re comfortable with a fast pace and several moving parts; we move quick and are defining an entire industry
  • You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance

Qualifications

  • +6 years of experience in consulting, client success, account management, or sales
  • Proven track record of leading successful and highly-effective teams
  • Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
  • Expert communication and interpersonal skills
  • Bachelor’s degree required

Nice To Haves

  • High growth or early-stage startup experience
  • Experience with marketplaces, operations, logistics or unit economics
  • Proficiency in one or more analytics & visualization tools  (e.g., Chartio, Excel)
  • Knowledge of CRM software (e.g., Salesforce)
  • Willingness to get hands dirty and do whatever it takes to delight our clients
  • You have excellent written and verbal communication skills

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

We offer great compensation packages and comprehensive health benefits.

About us

DoorDash is a technology company that connects customers with their favorite local and national businesses in all 50 US states, Canada, and Australia. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Company
DoorDash
Posted
06/09/2021
Salary Range
$75,000.00 - 130,000.00
per Year
Salary range estimated by
Location
Atlanta, GA 30383, US