Bell Captain


Full-time Hourly Position tipping to minimum of $12.32 hourly + tips with benefits.

Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto.

At Heritage Hotels & Resorts Inc, we strive to create an environment where the skills and creativity of our employees can flourish and will be recognized and rewarded. More importantly, employees at Heritage know that their work in preserving and advancing the state's cultural heritage will benefit mankind now and in the future.

Position Purpose: The Bell Captain is the shift lead responsible for greeting guests upon arrival, providing information to guide the guest experience, and park guest vehicles safely and efficiently guiding the team of bell and valet attendants. The Bell Captain is an essential support to the Front of House team in creating unforgettable experiences for our Hotel & Spa guests.

Supervisory Responsibilities: Shift Lead for Bell / Valet Attendants while on shift.

Essential Duties and Functions/Responsibilities/Tasks:

  • Reports directly to the Director of Guest Experience.
  • Communicate daily with leadership regarding job assignments and required timeframe.
  • Maintain a high level of positive and professional approach with coworkers and guests.
  • Provide assistance in and out of vehicles for all guests.
  • Make decisions on shift as the shift lead, in charge while on shift of the other attendants.
  • Review current entry requirements and welcome each guest.
  • Clearly explain parking procedures; provide useful information and assistance as needed.
  • Provide knowledgeable recommendations for property / city events, amenities, and outlets.
  • Park and retrieve guest vehicles, and maintain proper controls of all guest keys.
  • Ensure fire lanes are kept clear.
  • Maintain knowledge of ADA parking, and all Safety and Security Procedures.
  • Communicate and partner with other departments as applicable in supporting the guest experience.
  • Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
  • Help be a watchful eye for the front of house, keeping current covid restrictions / health order count and safety requirements top of mind.
  • Answer the phone/radio, accommodate guest questions or concerns or challenges and find the appropriate resolution in a timely and professional manner, by calling a manager or security if needed.
  • Maintain the upmost confidentiality and care with guest information.
  • Maintain cleanliness of front entrance area.
  • Comply with safety and sanitation regulations and standards at all times.
  • Attend required training sessions or meetings.
  • Other duties as assigned consistent with the functions of this position as needed at the property.
. Requirements:
  • 1 year or more equivalent of shift leadership required; hospitality experience ideal.
  • High school diploma or equivalent experience/training.
  • Current driver's license and insurable driving record.
  • Ability to work on your feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 40+ pounds frequently.
  • Excellent verbal communication and ability to multitask.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Full time
Salary Range
$17,000.00 - 26,000.00
per Year
Salary range estimated by
Santa fe, NM 87503, US