Bakery Customer Service Associate

Work with a fun team selling the best cupcakes in the Bay!

Cupcakin’ Bake Shop is an independently owned small business and we're growing! We are looking for amazing customer service ambassadors to join our team. As a Bakery Associate, you play an integral part of our team by providing superior customer service. You’re responsible for engaging and connecting with every customer and following our G.I.F.T model to ensure satisfaction and loyalty. You’re the expert of our product and use your expertise and knowledge to educate, suggest and delight our customers taste buds. With the support of your leadership team you’ll deliver a consistent customer experience alongside our amazing cupcakes and cakes.

What You’ll Do

  • Consistently customers to enhance their customer experience.
  • Act with integrity and honesty at all times.
  • Promote loyalty by educating customers of the quality and construction of our products.
  • Treat fellow employees with respect and contribute to a positive work environment.
  • Maintain a neat, clean and organized work space.
  • Promote service and sales by offering suggestive selling.
  • Handle all customer interactions and potential challenges with courtesy, professionalism.
  • Execute all daily responsibilities including; cleaning duties, opening/closing and daily checklist with timeliness and efficiency.
  • Adhere to all safety and sanitation guidelines.
  • Report to work as scheduled and fulfill requirements for the duration of shift.
  • Have an in-service mindset and are dedicated to doing what’s right for our customer
* *Who You Are
  • You have a passion for cupcakes!
  • A good communicator with the ability to effectively interact with customers.
  • Detail oriented with a focus on following instructions down to the “T” on all orders.
  • Passionate about a quality product and thrives in a fast-paced environment.
  • A customer-focused service individual who delivers an exceptional experience to every customer.
  • A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as needed.
  • Able to utilize technology
  • Can complete multiple tasks.
  • An effective listener who pays high attention to detail.
  • Agreeable to work the needs of the business, including but limited to holiday and weekend shifts.
Benefits of Working
  • 1 Free Daily cupcake
  • 15% Off all of your orders
  • Mega Tips!

Part time
Walnut Creek, CA 94596, US