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Hospitality Manager

 Essential Responsibilities (estimated 75% of time spent)

-        Personally, host a full schedule of private tasting experiences at the Doubleback Estate tasting room

-        Deliver exceptional hospitality and customer service

-        Maintain a clear understanding of company goals and take ownership of your contribution to those goals

                o   Goals included but are not limited to: sales, list conversions & data collection

-        Have a strong attention to detail and ability to communicate and story-tell in a clear and memorable way

-        Oversees, owns, and manages reservation system, bookings, confirmations, and guest follow-ups

-        Ensure tasting room materials are printed and up to date as needed

-        Frequently monitor and answer shared inboxes and inbound calls

-        Assist with outbound sales calls during sales cycles and campaigns

-        Ability to accurately take/complete customer’s orders, investigate potential issues and problem solve in a calm and reassuring manner

 

 

Other Responsibilities

-       Schedule daily and monthly check-ins with tasting room staff

-       Manages tasting room associate schedule

-       Reports weekly DTC tasting room sales to DTC Director

-       Assist DTC Director with scheduling associates to host virtual tasting events as needed

-       Pulls reports for managing local deliveries and winery pickups monthly

-       Assist DTC Director with planning and organizing events as needed

-       Assist with corporate gifting as needed

-       Orders tasting room and office materials as needed

-       Represent and work winery events as needed

-       Always maintain a clean work environment including in the following areas:

                o   Front bar

                o   Patio / plant maintenance

                o   Bathrooms

                o   Back room – break down boxes, recycle, members only room 

                o   Office space

                o   Kitchen

                o   Mezzanine

-        Manage and update dry goods inventory monthly, report needed materials to DTC Director

-        Assist Director in the hiring process of Doubleback tasting room staff

-       Ability to be cross trained to host at other Bledsoe Wine Estate properties if needed and have the flexibility to succeed in any environment

-        Assist with miscellaneous tasks as needed  

 

 

 

MAST permit required

Full-time- hourly rate dependent on experience

Sales commission on bottle purchases

Employee discounts on wine/merchandise

Note: if required to work on a company holiday, an alternative day can be taken off within the pay period (pre-approval is required).

 


Company
Doubleback
Posted
06/07/2021
Type
Full time
Location
Walla Walla, WA 99362, US