Counter/Inside Sales - HVAC

We are seeking a Counter/Inside Sales Associate with an HVAC background to join our team of Employee-Owners in Rice Lake, WI.

Dakota Supply Group (DSG) is a wholesale distributor of electrical, plumbing, HVAC/R, utility, & telecommunications supplies. We currently have 36 locations throughout Montana, North Dakota, South Dakota, Minnesota, and Wisconsin. We offer a great working environment that is both highly professional, yet informal. We promote a relaxed, open-door atmosphere, along with entrepreneurial ideas and actions on the part of all employees. DSG is an Equal Opportunity/Affirmative Action Employer.

SUMMARY: This will be a full-time hourly position. Shifts will mostly take place during business hours, Monday through Friday but may vary on occasion. This position will be responsible for writing orders, taking calls, preparing project bids, and providing overall customer service. Sales and/or customer service experience is required.

• Assist customers with product inquiries, write orders accurately
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and product application assistance to customers and technical support to other associates and customers
• Work with other sales team members to resolve customer service issues in a timely manner
• Act as primary inside customer contact for assigned customers, as well as back-up contact for unassigned customers
• Serve as the primary facilitator for the customer ordering process
• Identify and proactively respond to opportunities to promote the sale of additional products

• Strong attention to detail and ability to follow-through/follow-up
• Proficient with computers
• Active listener – can easily determine customer needs
• Excellent relationship-building skills
• Superior problem-solving, project management and analytical skills
• Outstanding interpersonal, customer service and communication skills, including phone skills
• Ability to plan, prioritize and organize work effectively
• Product and technical knowledge that would normally be acquired in two or more years of college or technical school
• 3-5 years of field experience or equivalent training in residential/commercial application in HVAC


Full time
Rice Lake, WI 54868, US