Industry Compliance Officer

US-IA-Des Moines

Req No. 2021-7833
Category Professional
Type Full-Time

The Opportunity

We are seeking a talented Industry Compliance Officer to be the overall owner for relationship management with Associations and Networks, including CO-OP interactions and client escalations. Additionally, this position plays a supporting role with internal operational impacts from changes initiated by Associations and Networks.

What You Can Look Forward to

  • Serves as primary owner of monthly CO-OP steering committee bulletin review function to identify owner of change, internal/external communication and oversees follow up to ensure action is executed. Review process consists of approximately 75 bulletins per month that need to be assessed for impact to CO-OP and CO-OP's clients.
  • Owns the creation of/and ongoing maintenance of the industry Services Team database where all bulletins are stored and assessed Enterprise wide. Ensures all documents are properly stored according to CO-OP PCI guidelines.
  • Supports the Industry Team and internal/external clients for rules interpretation of MasterCard, Visa and the Debit networks rules and operating regulations (Currently 2 Associations, and 20+ Networks).
  • Creates and owns Industry Services Issues management log. Manages and tracks issues from MasterCard, Visa and the Networks. Creates and distributes reporting to senior management on timely resolution of issues. Escalates risks, issues and missed deadlines to senior management.
  • Creates and maintains Industry team metrics used for reporting to the SLT, ET&S and EMT members.
  • Drives process transformation through identifying, prioritizing and implementing opportunities to align with strategic objectives of retention, revenue and EBITDA.
  • Develops working relationships with clients, internal business partners, MasterCard, Visa and the Networks to effectively communicate and deliver complex Industry initiatives.
  • Shares overall ownership with the entire Industry team to ensure that CO-OP's platforms are in compliance with all rules and regulations of MasterCard, Visa and all other networks that support our client base.
  • Maintains a working knowledge and understanding of applicable EFT related federal regulations, i.e. Regulation E, Regulation CC, etc.
  • Supports Association/Network fee changes, billing changes, quarterly reporting and ATM audits across CO-OP.
  • Manages resolution of compliance violations by providing escalation support internally within the organization interacting with applicable parties including clients.
  • Assists with operational ownership for CO-OP's primary vendors FIS and First Data.
  • Handles any special projects assigned by management.
  • Must react to change productively and handle other essential tasks as assigned.
  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You'll Need to Succeed

  • Bachelor's degree in business related field preferred or equivalent work experience.
  • Three to five years related Industry experience in the same or related position required.
  • Three to five years project management experience.
  • Proficiency in word processing, project management software, spread sheet and database software applications required.
  • Knowledge of Industry Rules and Regulations; MasterCard and Visa, debit networks in general.
  • In depth knowledge of financial industry; card processing.
  • Ability to research and understand complex Industry offerings. Must be able to comprehend and communicate information quickly and effectively across multiple CO-OP organizations, SLT and EMT members.
  • Understanding of core systems, business processes, products and services across the CO-OP enterprise.
  • Previous customer related contact and PCI certified preferred.
  • Advanced verbal and written communication skills required.
  • Experience in developing metrics.
  • Strong analytical and project management skills needed with attention to detail.
  • Process and client focused.
  • Strong change management and leadership skills. Strong organizational skills a must.
  • Effectively navigates across multiple functional teams.
  • Self-starter that can work without a high level of direction.
  • Ability to adapt to change and balance competing demands with short timeframes.

Why Join CO-OP?

CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplace in which every employee can live up to their full potential. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP's commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
  • Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
  • Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
  • 401K with generous company match.
  • Tuition reimbursement.


Full time
Salary Range
$49,000.00 - 86,000.00
per Year
Salary range estimated by
Des Moines, IA 50325, US