Security Agent

About our Company


We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

We are seeking a dynamic Security Agent.  A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

  1. Must be courteous and gracious, maintaining a professional demeanor at all times
  2. Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
  3. Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness
  4. Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
  5. Answer house calls, assist guests and employees with respect to safety, security and hotel operations
  6. Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation
  7. Initiate and follow-up all investigations of crimes committed against property and persons
  8. Assist ill and injured guests and employees, ensuring documentation and disposition of reports
  9. Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
  10. Watch for suspicious persons entering, exiting, or loitering around building 
  11. Conduct walk through observations of entire hotel  
  12. Promote safe work practices 
  13. Answer security telephone and safety hotline calls and respond in a timely manner based on priority
  14. Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly
  15. Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log
  16. Take ownership of all service issues brought to your attention by guests
  17. Maintain an increased awareness of safety issues throughout the hotel
  18. Participate in scheduled departmental and administrative meetings as requested
  19. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
  20. Be familiar with all safety and emergency procedures including OSHA requirements

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience. 

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities.  LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.


Company
The LINE Austin
Posted
06/04/2021
Type
Full time
Location
Austin, TX 78701, US