Pool & Fitness Supervisor

The Pool & Fitness Supervisor position requires keen customer service and employee relations’ knowledge to provide memorable experiences for our guests and members. They will effectively be working with the Spa Leadership team to develop and continually improve the pool & fitness front desk & guest service areas while maintaining exemplary customer service, maintain a smooth operation to better service the team and our guests.

Pool & Fitness Supervisor Duties & Responsibilities:

· Be on time for your shift

· Provide leadership of the day to day operations of the reception desk and guest service team

· Properly open and close pools & fitness centers each day according to the Standard Operating Procedures

· Accurately & efficiently book, change and cancel spa appointments and day passes

· Acknowledge and greet everyone who enters and leaves the pool & fitness facilities

· Complete knowledge of spa & wellness menu, packages, fitness programs, facility features and hours of operation

· Utilize computers with skill and proficiency

· Maintain pool & fitness desk bank & assure closing paperwork is correct and efficient

· Answer the phone promptly and use the guest’s name throughout the phone conversation

· Actively promote the spa treatments, services, sessions and retail, as well as programs, promotions and/or discounts available

· Assist with on-boarding program & training of new hires

· Maintain eye contact when addressing external and internal guests

· Handle guests’ questions and concerns professionally and courteously

· Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction

· Maintain clean, safe, fully stocked and well organized work area including all guest areas & pool lobby

· Work in cooperation with housekeeping and maintenance to main a high standard service experience

· Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time

· Maintain a positive attitude and contribute toward a quality work environment

· Regularly attend, participate in and support training and staff meetings for the spa, pools & resort

· Assist in all areas of spa, fitness and pool operation as requested by management

· Communicate to management any and all occurrences involving staff or guests that require attention

· Staff member may be required to perform other job-related duties

Pool & Fitness Supervisor Qualifications:

· Must be a team player

· Must be detailed-oriented and have ability to multi-task

· Ability to be efficient and productive in a fast-paced environment

· Must have enthusiasm and possess excellent customer service skills

· Enjoy working with people and possess a friendly and outgoing personality

· Excellent communication and listening skills, as well as basic computer knowledge

· Ability to develop a successful team and provide efficient and effective training

· Complete knowledge of financial budgeting and cost of sales

· Supervise the pool & fitness desk, replenishing inventory, inventory control and maintain/update displays and collateral

· Ability to plan and assist with group reservations, event planning and health, wellness & lifestyle retreats

· The expectation is one of a working supervisor that includes scheduled time “working” at the desk per the discretion of the Leadership team

· Stand for long periods of time, as a daily routine

· Communicate effectively with the general public and disseminate information accurately

· Ascend/descend stairs as a daily routine.

· Must be able to comprehend reading materials

· Must be able to speak, read and write English

· Must be able to interact with co-workers and have a sense of TEAM

Pool & Fitness Supervisor Educations & Experience Qualifications:

· Experience in a similar role or related area, preferred

· *CPR Certification

· *Life Guard Certification

· *CPO (certified pool operator) or AFO (aquatics facility operator) certification

*Certifications may be covered by Sun Valley Company

Full Time Benefits:

  • Group Medical/Life Coverage
  • Flex-Spending Plan
  • Dental Coverage
  • Vision Coverage
  • Long Term Disability Insurance
  • Sick Time
  • Vacation Time
  • Capital Accumulation (401k)
  • Education Assistance
  • Employee Wellness Program

Seasonal Benefits: Seasonal benefits change with each season. Please see HR for list of the most up to date benefits.

***Complimentary Lift Pass***

  • Mountain Biking
  • Hiking
  • Skiing

Access to

  • Swimming Pool
  • Ice Rinks
  • Bowling Alley
  • Driving Range
  • Putting Green


  • Restaurants
  • Retail Shops
  • Spa/Salon
  • Rental Equipment
  • Trail Rides
  • Gun Club
  • Golf
  • Tennis

For a full list of openings please visit:



Full time
Sun Valley, ID 83353, US