Nutrition Refill Coordinator

KabaFusion is a home infusion company with exceptional employees!

KabaFusion is a home infusion company with a national footprint. We opened our first pharmacy in 2010 in Southern California and now have 19 pharmacies in 15 states with a focus on IVIg, SCIg, acute infusion, and nutritional therapies.

Our success is the result of teamwork from our dedicated staff who truly believe in putting the “care” back in healthcare. A career at KabaFusion means joining a team that lives by its values and empowers team members to make a difference!

JOB SUMMARY:

The Nutrition Refill Coordinator processes enteral refills to be serviced by the company from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound calls, faxes, and e-mails.

DUTIES & RESPONSIBILITIES:

  • Deliver exceptional service and customer satisfaction.
  • Answer telephone utilizing appropriate etiquette and speaks with public, referral sources, clinician's patients and their families.
  • Process telephone calls and triage problems in accordance with verbal and written training policies and procedures.
  • Provide patients with timely and accurate information and take appropriate actions regarding our services to ensure complete satisfaction.
  • Receive and confirm refill information by fax, and communicate with team members, patients, and others with email.
  • Maintain refill rates at an acceptable level per company guidelines.
  • Provide the necessary intake paperwork to clinical departments.
  • Verify insurance eligibility and benefits.
  • Confirm that services to be provided by company are a covered benefit under patient's insurance coverage.
  • Assure deliveries are scheduled to meet patient needs and company guidelines for cost-effectiveness.
  • Follow proper procedures for accurate and timely documentation of referral source or patient concerns and take appropriate corrective actions to ensure customer satisfaction.
  • Accurately update patient and clinical information in the computer software system.
  • Maintain confidentiality of patient information.

PREFERRED SKILLS & EXPERIENCE

  • High school diploma or equivalent required.
  • Previous work experience in medical environment, healthcare services, or medical education preferred.
  • Previous work experience as a customer service representative in an inbound call center is strongly preferred.




PI138358730

Company
KabaFusion
Posted
06/03/2021
Type
Full time
Salary Range
$34,000.00 - 55,000.00
per Year
Salary range estimated by
Location
Lexington, MA 02421, US