Account Manager


This position is responsible for managing the relationships and day-to-day service requests associated with commercial accounts in support of the producing risk advisor. Associate account managers work under the supervision of the account management team servicing accounts and will progressively increase his/her responsibilities to become an account manager who works independently on client accounts.


  • Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner with support from the risk advisor and account management team.
  • Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing
  • Collaborate with risk advisors to determine and meet client goals.
  • Work under the supervision of the account management team to:
  • analyze markets for competitive pricing and develop insurance solutions for current clients,
  • analyze quotes from carriers for accuracy,
  • evaluate and prepare renewal comparisons and policy proposals, as needed
  • communicate and educate clients on policies as needed,
  • evaluate and process client requests to ensure appropriate coverage is met
  • resolve inquiries on service problems, billing and claims to ensure client satisfaction, and
  • receive and process new business, renewals and cancellations.
  • Promote value-added services available through North Risk Partners (i.e., professional consulting, webinars/seminars, communications, Zywave tools, and more).
  • Attend and actively participate in agency service training meetings.
  • Develop and maintain positive relationships with partner insurance carriers.
  • Enter activity and other relevant information into the company's software system(s) in accordance with company procedures.
  • Follow all federal and state regulations, and best practices for avoiding errors and omissions.


Education, Experience and Certifications

  • High School degree or equivalent required
  • Bachelor's degree preferred, but not required
  • Previous work experience in insurance or another professional service industry is preferred
  • Ability to obtain property and casualty insurance license

Knowledge, Skills and Abilities

  • Positive can-do attitude
  • A self-starter who regularly demonstrates initiative
  • Effective oral and written communication skills
  • Strong attention to detail with excellent organizational skills
  • Demonstrates a strong understanding of the fundamentals of customer service
  • A working knowledge of standard technology, including core Microsoft Office products: Outlook, Excel, Word, PowerPoint
  • A team player who collaborates between departments and works well with his/her coworkers
  • A professional who demonstrates the ability to carry on a conversation with business owners and decision makers
  • Able to work independently with minimal supervision in a fast paced environment
  • A role model for North Risk Partners' core values, mission and desired culture


Full time
Salary Range
$31,000.00 - 64,000.00
per Year
Salary range estimated by
West Des Moines, IA 50266, US