Collections Supervisor

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations.

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

Position Summary:

The Supervisor, Collections Responsible for coordinating the Collections activities for the company and ensuring operational goals and KPIs are met on an individual and Regional basis while maintaining a good working relationship with customers. Accountable for the team performance/productivity; provides oversight of the productivity of the Collectors and ensures all critical tasks are done in a time-efficient manner with a high degree of accuracy. Provides guidance and training to new and existing staff on tasks/processes and keeps them up to date on policy and procedures.

This position will be responsible to:

  • Supervise the Company's receivables, including all tasks done by internal staff and outsourced vendor, to meet daily/weekly/monthly collection targets to minimize past due invoices and maximize collections.
  • Research and resolve issues with invoices which may result in unpaid receivables. Monitor outstanding debt to drive collection goals.
  • Create and maintain positive relationships with customers who are contacted for payment.
  • Lead team of collectors; provide coaching and performance feedback, report on and monitor individual's work, to ensure KPIs are met.
  • Identify reporting and other opportunities to streamline or automate manual work, using Excel and/or other corporate systems.
  • Create and implement new processes and procedures to create efficiencies within the team.
  • Communicate company developments, policies and procedures.
  • Review and approve timesheets for staff and process Paid Time Off requests while ensuring department is covered. Ensure all time sheets are processed accurately and on time.
  • Miscellaneous related duties or Projects as assigned.


Full time
Salary Range
$36,000.00 - 58,000.00
per Year
Salary range estimated by
Norfolk, VA 23502, US